Amy Denkins
Kershaw,SC
Summary
Dynamic professional with extensive experience in customer service and medical transportation, enhancing patient care through effective communication and strict adherence to safety protocols. CPR and AED Certified, with proven skills in troubleshooting and data entry, consistently delivering exceptional support. Newly Certified Phlebotomist with hands-on experience in venipuncture and special collection techniques, demonstrating a strong work ethic and adaptability. Committed to contributing to team success and achieving organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Transportation Driver
American Transmed
Rock Hill, South Carolina
12.2024 - 04.2025
- Ensured timely transportation of patients to medical appointments and treatments.
- Maintained safety and compliance standards while operating specialized vehicles.
- Conducted pre-trip inspections to verify vehicle readiness and safety compliance.
- Provided compassionate support to passengers during transportation.
- Communicated with dispatch for updated trip assignment information.
- Adhered consistently to organizational safety protocols and procedures.
- Pursued continuing education and advanced training to enhance operational knowledge.
Office Clerk
Town of Kershaw
Kershaw, South Carolina
08.2023 - 12.2024
- Delivered quality clerical support through data entry, document management, and email correspondence.
- Managed incoming calls and correspondence, ensuring timely responses to clients and colleagues.
- Greeted visitors and customers professionally, providing knowledgeable assistance.
- Maintained organized files and stocked supplies to enhance team performance.
- Responded to inquiries from callers seeking information efficiently.
- Interacted with customers via phone, email, or in-person to provide necessary information.
- Collaborated with cross-functional teams to achieve shared goals in an inclusive environment.
- Oversaw operation of office equipment to support daily tasks effectively.
Customer and Tech Support
Inspiro
Kershaw, South Carolina
12.2021 - 06.2022
- Provided real-time support to Dish Network users through troubleshooting and issue resolution.
- Explained technology details in simple terms to enhance user understanding.
- Consulted via telephone to identify user problems and guide through testing scripts.
- Directed individuals through basic troubleshooting tasks to resolve issues quickly.
Customer Service Representative
IQor Global Services
Charlotte, North Carolina
09.2021 - 12.2021
- De-escalated customer concerns while maintaining a calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer interactions to monitor requests, issues, and resolutions.
- Assisted customers with account payments and initiated payment plans.
- Fielded customer complaints and queries, expediting problem resolution.
Customer Service Cashier
Lowes Home Improvment
Charlotte, NC
11.2019 - 08.2020
- Greeted customers promptly and addressed informational inquiries effectively.
- Processed credit card, EBT, and gift certificate payments using electronic systems.
- Maintained cleanliness and organization of stock room and production floor.
- Scanned items for accurate pricing at cash register.
- Kept checkout areas clean, organized, and well-stocked for customer appeal.
- Wiped down counters and conveyor belt to eliminate debris and uphold cleanliness.
- Managed work area to ensure an organized cash drawer and efficient operations.
Toyota Customer Affairs Representative
Agero, Inc.
Bristol, Tennessee
09.2018 - 11.2019
- Delivered exceptional service through effective phone communication with customers.
- Proactively addressed customer concerns, maintaining a calm and friendly demeanor.
- Fielded complaints and expedited queries to ensure timely resolution.
- Established and activated customer accounts to enhance service accessibility.
Customer Service and Claims Representative
Teleperformance USA/FedEx
Bristol, Virginia
09.2012 - 11.2018
- Resolved customer issues by asking probing questions and offering tailored solutions.
- Increased client satisfaction through timely follow-ups on queries and problem resolution.
- Prioritized claim information to enhance efficiency in shipment tracking processes.
- Provided fast, friendly service for routine inquiries and service complaints.
- Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
Office Manager
Excel Prosthetics & Orthotics
Abingdon, Virginia
08.2011 - 08.2012
- Streamlined correspondence management by overseeing receipt and organization of communications.
- Answered and forwarded calls, ensuring prompt responses and clear communication.
- Composed business letters to maintain professional correspondence standards.
- Sustained impeccable office organization to enhance operational efficiency and professionalism.
Education
Phlebotomy Technician - Phlebotomy Certification
Professional Development And Training Serv., LLC
Lugoff, SC09-2025
Bachelor of Science - Missions And Education
Boston Baptist College
Milton, MA01.1991
Associate of Arts - Biblical Studies
Word of Life Bible Institute
Pottersville, NY08.1987
Skills
- Technical support and troubleshooting
- Payment processing and insurance verification
- Customer service and interpersonal skills
- Data entry and office administration
- Effective communication and professional demeanor
- Medical equipment operation and safety protocols
- HIPAA compliance and patient privacy
- Patient assessment and centered care
- CPR and AED certification
Certification
- Phlebotomy Technician Certification
Education
other
Personal Information
Timeline
Medical Transportation Driver
American Transmed
12.2024 - 04.2025
Office Clerk
Town of Kershaw
08.2023 - 12.2024
Customer and Tech Support
Inspiro
12.2021 - 06.2022
Customer Service Representative
IQor Global Services
09.2021 - 12.2021
Customer Service Cashier
Lowes Home Improvment
11.2019 - 08.2020
Toyota Customer Affairs Representative
Agero, Inc.
09.2018 - 11.2019
Customer Service and Claims Representative
Teleperformance USA/FedEx
09.2012 - 11.2018
Office Manager
Excel Prosthetics & Orthotics
08.2011 - 08.2012
Phlebotomy Technician - Phlebotomy Certification
Professional Development And Training Serv., LLC
Bachelor of Science - Missions And Education
Boston Baptist College
Associate of Arts - Biblical Studies
Word of Life Bible Institute
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