Amy Dirksen
Eden Prairie,MN
Summary
Confident, collaborative leader partners with teammates to promote an engaged, empowering, strengths-focused, and community-oriented work culture. Documented strengths in clear and effective communication, creative problem solving, and building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
30
30
years of professional experience
Work History
Multi-Center Studio Manager
Green Lotus Yoga & Healing Center
08.2024 - Current
- Recruits, hires, trains, and manages customer-focused full and part-time staff including 75 employees (front desk staff, yoga teachers) and 60+ independent contractors (massage therapists, acupuncturists, estheticians, workshop presenters).
- Coordinates daily studio operations, including scheduling and customer service escalation issues.
- Manages customer interactions stemming from in-person, phone, 4 incoming email boxes, and multiple social media accounts.
- Cultivates a workplace that champions individual contributions in support of team priorities.
- Streamlined studio operations by implementing efficient scheduling, task management, and materials ordering processes, decreasing supply costs by 5%.
- Implemented clear, proactive communication procedures, reducing instances of project-related misunderstandings and last-minute "fire drills."
- Conducts regular performance reviews, aligning staff strengths with studio needs & goals.
- Part of senior training faculty for Green Lotus Yoga Teacher Training programs.
Yoga Teacher
Green Lotus Yoga & Healing
11.2000 - Current
- Develops and leads safe, creative, and challenging sequences while providing options and modifications for all students.
- Creates a welcoming and inclusive environment for students, fostering community.
- 500 hours of training, with over 2,200 hours instructed, at Green Lotus, Ridgedale YMCA, and The Arboretum.
Owner
Green Lotus Yoga & Healing Center
11.2015 - 07.2024
- Wore "all the hats."
- Managed all daily operations to ensure efficient processes, quality services, and engaged staff.
- Hired, trained, reviewed, and developed low-turnover full and part-time staff of 25, both employees and independent contractors.
- Fostered a positive, open-door work community that valued and supported staff goals and input.
- Built a loyal customer community by providing genuine, personalized attention, addressing concerns promptly, and exceeding expectations.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Pivoted during Covid from all in-studio classes to all virtual classes, providing 40+ live-streamed classes for 2+ years.
Business Growth & Development Consultant
Wells Fargo Insurance
06.1995 - 09.2014
- Held 5 "independent contributor" roles throughout Wells Fargo Insurance (WFI) career. All roles were focused on building and maintaining a relationship with Wells Fargo Home Mortgage (WFHM), in support of cross-selling products to their customer base.
- Built relationships across both WFI & WFHM, and at multiple levels within each organization.
- Trained thousands of WFHM employees on WFI products.
- Created internal training materials for all cross-sell WFI products.
- Created and managed multiple external direct mail campaigns.
- Tracked and reported cross-sell numbers.
- Served on industry boards, and actively participated in industry conferences, in support of flood zone determinations and flood insurance.
- Included monthly travel.
Education
Bachelor of Science - Marketing
University of Illinois At Urbana-Champaign
Champaign, ILMBA - Marketing
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Strong leadership capabilities
- Engaging & confident public speaking
- Creative problem solving
- Calm under pressure
- Excellent communication skills, "direct, but kind"
- Plays well with others
- Smart risk taker
- Group and individual training & instruction
- Discover, support, and enhance individual strengths, in support of the whole
- Chameleon management style
Timeline
Multi-Center Studio Manager
Green Lotus Yoga & Healing Center
08.2024 - Current
Owner
Green Lotus Yoga & Healing Center
11.2015 - 07.2024
Yoga Teacher
Green Lotus Yoga & Healing
11.2000 - Current
Business Growth & Development Consultant
Wells Fargo Insurance
06.1995 - 09.2014
Bachelor of Science - Marketing
University of Illinois At Urbana-Champaign
MBA - Marketing
University of Illinois At Urbana-Champaign
Similar Profiles
Alexandria RossiAlexandria Rossi
Weekend Supervisor at Green Hills Center for Rehabilitation and HealingWeekend Supervisor at Green Hills Center for Rehabilitation and Healing
Isabel JohnsonIsabel Johnson
Front Desk Attendent at Lotus Hot YogaFront Desk Attendent at Lotus Hot Yoga
Maria RippoMaria Rippo
Mental Health Counselor at Lotus Rising Healing, Inc., P.S.Mental Health Counselor at Lotus Rising Healing, Inc., P.S.