Amy Dirksen
Eden Prairie,MN
Summary
Confident, collaborative leader partners with teammates to promote an engaged, empowering, strengths-focused, and community-oriented work culture. Documented strengths in clear and effective communication, creative problem solving, and building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
30
30
years of professional experience
Work History
Multi-Center Studio Manager
Green Lotus Yoga & Healing Center
Lakeville & Mendota Heights, MN
08.2024 - Current
- Recruits, hires, trains, and manages customer-focused full and part-time staff including 75 employees (front desk staff, yoga teachers) and 60+ independent contractors (massage therapists, acupuncturists, estheticians, workshop presenters).
- Coordinates daily studio operations, including scheduling and customer service escalation issues.
- Manages customer interactions stemming from in-person, phone, 4 incoming email boxes, and multiple social media accounts.
- Cultivates a workplace that champions individual contributions in support of team priorities.
- Streamlined studio operations by implementing efficient scheduling, task management, and materials ordering processes, decreasing supply costs by 5%.
- Implemented clear, proactive communication procedures, reducing instances of project-related misunderstandings and last-minute "fire drills."
- Conducts regular performance reviews, aligning staff strengths with studio needs & goals.
- Part of senior training faculty for Green Lotus Yoga Teacher Training programs.
Yoga Teacher
Green Lotus Yoga & Healing
Lakeville & Mendota Heights, MN
11.2000 - Current
- Develops and leads safe, creative, and challenging sequences while providing options and modifications for all students.
- Creates a welcoming and inclusive environment for students, fostering community.
- 500 hours of training, with over 2,200 hours instructed, at Green Lotus, Ridgedale YMCA, and The Arboretum.
Owner
Green Lotus Yoga & Healing Center
Eden Prairie, MN
11.2015 - 07.2024
- Wore "all the hats."
- Managed all daily operations to ensure efficient processes, quality services, and engaged staff.
- Hired, trained, reviewed, and developed low-turnover full and part-time staff of 25, both employees and independent contractors.
- Fostered a positive, open-door work community that valued and supported staff goals and input.
- Built a loyal customer community by providing genuine, personalized attention, addressing concerns promptly, and exceeding expectations.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Pivoted during Covid from all in-studio classes to all virtual classes, providing 40+ live-streamed classes for 2+ years.
Business Growth & Development Consultant
Wells Fargo Insurance
Minneapolis, MN
06.1995 - 09.2014
- Held 5 "independent contributor" roles throughout Wells Fargo Insurance (WFI) career. All roles were focused on building and maintaining a relationship with Wells Fargo Home Mortgage (WFHM), in support of cross-selling products to their customer base.
- Built relationships across both WFI & WFHM, and at multiple levels within each organization.
- Trained thousands of WFHM employees on WFI products.
- Created internal training materials for all cross-sell WFI products.
- Created and managed multiple external direct mail campaigns.
- Tracked and reported cross-sell numbers.
- Served on industry boards, and actively participated in industry conferences, in support of flood zone determinations and flood insurance.
- Included monthly travel.
Education
Bachelor of Science - Marketing
University of Illinois At Urbana-Champaign
Champaign, ILMBA - Marketing
University of Illinois At Urbana-Champaign
Champaign, ILSkills
- Strong leadership capabilities
- Engaging & confident public speaking
- Creative problem solving
- Calm under pressure
- Excellent communication skills, "direct, but kind"
- Plays well with others
- Smart risk taker
- Group and individual training & instruction
- Discover, support, and enhance individual strengths, in support of the whole
- Chameleon management style
Timeline
Multi-Center Studio Manager
Green Lotus Yoga & Healing Center
08.2024 - Current
Owner
Green Lotus Yoga & Healing Center
11.2015 - 07.2024
Yoga Teacher
Green Lotus Yoga & Healing
11.2000 - Current
Business Growth & Development Consultant
Wells Fargo Insurance
06.1995 - 09.2014
Bachelor of Science - Marketing
University of Illinois At Urbana-Champaign
MBA - Marketing
University of Illinois At Urbana-Champaign