Amy Dixon
Santa Fe
Summary
Detail-oriented procedure scheduler with extensive experience in appointment management and patient coordination. Proven ability to resolve conflicts and foster team collaboration, resulting in improved clinical workflows. Strong organizational skills and attention to detail enhance operational efficiency.
Overview
22
22
years of professional experience
Work History
Procedure Scheduler
Women's Health Westlake
Austin
06.2024 - 04.2026
- Coordinated with healthcare providers to optimize scheduling and enhance patient availability.
- Managed patient inquiries regarding procedures and appointments, ensuring timely and accurate information delivery.
- Verified insurance information to facilitate seamless patient check-ins.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Maintained accurate patient records within electronic health systems.
- Secured pre-authorizations for minor surgical procedures performed in office settings.
- Provided administrative support to physicians and nurses, enhancing team efficiency.
- Resolved conflicts between patient needs and provider availability, facilitating smoother scheduling processes.
Physician Education Coordinator
Texas Cardiac Arrhythmia Institute
Austin
03.2012 - 03.2024
- Ensured electrophysiology cath lab operated at full capacity, maximizing learning opportunities for visiting physicians.
- Collaborated with Biosense Webster, Abbott, and Medtronic to define and achieve targeted observation goals.
- Coordinated physician visits to observe specific procedures, enhancing collaborative learning at TCA.
- Arranged temporary privileges for visiting physicians in collaboration with hospital administration.
Lead Procedure Scheduler
Texas Cardiac Arrhythmia
Austin
02.2004 - 03.2024
- Coordinated with medical staff to ensure timely and accurate appointment scheduling.
- Scheduled patient procedures to enhance clinic workflow and reduce wait times.
- Collaborated with physicians to prioritize urgent procedure requests.
- Verified insurance information to ensure coverage for scheduled procedures.
- Communicated appointment details clearly to patients and families.
- Managed patient records using electronic health record systems.
- Assisted in training new staff on scheduling protocols.
- Maintained up-to-date knowledge of procedural guidelines.
Education
High School Diploma -
Cypress Creek Highschool
Cypress, TX05-1994
Skills
- Appointment scheduling and management
- Pre-authorization procedures
- Insurance verification processes
- Patient record administration
- Healthcare software proficiency
- Clinical workflow enhancement
- Scheduling proficiency
- Database management
- Time management abilities
- Task prioritization skills
- Medical terminology knowledge
- Problem-solving expertise
- Detail orientation and accuracy
- Task management
Timeline
Procedure Scheduler
Women's Health Westlake
06.2024 - 04.2026
Physician Education Coordinator
Texas Cardiac Arrhythmia Institute
03.2012 - 03.2024
Lead Procedure Scheduler
Texas Cardiac Arrhythmia
02.2004 - 03.2024
High School Diploma -
Cypress Creek Highschool