Amy Dobing
Little Rock,United States
Summary
Experienced professional offering 15+ years of successful sales and customer service management/retention in technical, financial, fitness and manufacturing industries.
Dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Assess current systems with critical eye to develop efficiency-boosting enhancements.
Overview
23
23
years of professional experience
Work History
Operations Manager /Account Manager /Customer Service Manager
FloatEyes
Little Rock, AR
08.2019 - 04.2022
- Assumed ownership over all operations relating to a small manufacturing facility including admin services.
- Grew customer base, increased sales within existing client base, and managed work flow to meet or exceed quality service goals.
- Retained Fortune 500 accounts by addressing large scale compliance programs, vendor agreement details, and offering catered solutions to maintain account status.
- Followed through with client requests to resolve problems.
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
- Researched and observed current market trends/new laws to identifying potential leads and new markets.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Consistently exceeded quotas through penetration of new accounts.
- Created reports and presentations detailing business development activities.
- Negotiated, prepared and signed contracts with clients.
- Worked with existing customers to increase purchases of products and services.
Business Development Executive
We Keep You Running, LLC
Little Rock, AR
11.2010 - 03.2020
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and implemented value-added strategies to increase profitability, expand market share and cement customer relationships.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Met with VPs and property managers to assess needs and create proposals with space design for fitness rooms in multi-family properties.
- Acquired new accounts through successful networking strategies, quick and reliable responses and follow through with integrity.
- Developed business pipeline using cold and warm techniques.
- Negotiated, prepared and signed contracts with clients.
- Fostered positive and trusting client relationship and professional reputation for meeting and exceeding objectives.
Accounts Executive /Customer Service Manager
AT&T Wireless
Little Rock, AR
10.1998 - 11.2009
- Delivered engaging sales presentations and corporate training on Sales Process/ POS/ Customer retention to indirect owners, managers and employees, explaining technical information in simplified language to promote features and increase client base.
- Briefed senior executives on monthly projections, product launches and other marketing plans.
- Proposed product solutions to meet changing customer demands.
- Oversaw Central AR with $2M in annual revenue.
- Developed and executed account strategies to meet sales goals.
- Leveraged industry trends and competitive analysis to improve customer relationship building.
- Traveled to multiple client sites to facilitate sales presentations, observe, make improvement recommendations and follow up.
- Increased sales by leveraging accounting knowledge and relationship-building abilities to work smoothly with key clients.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Marketed additional products and services complementing customers' current offerings and adding value.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Maintained financial accounts by processing customer adjustments.
Education
Bachelor of Science - Biology, Chemistry And Psychology
University of Arkansas At Little Rock
Little Rock, ARSkills
- Budgeting and reporting
- Customer Relationship Management Software (CRM)
- Personnel training and development
- Inter-department collaboration
- Process improvement specialist
- Microsoft Outlook, Word and Excel
- Staff Management
- Effective workflow management
- Sales expertise
- Shipping, receiving and warehousing
- Technical Support
- Logistics policies and procedures
- Negotiation expert
- Purchasing and procurement
- Account management
- Customer Relations
- Exceptional telephone etiquette
- Effective problem solver
- Cash Handling
- Excellent time management skills
- Sales proficiency
Accomplishments
- Consistently Won Top Sales (multiple KPIs) and Customer Service Awards throughout region and national accounts.
- Used analysis tools to identify opportunities for improvements in sales and customer retention in multiple industries.
Timeline
Operations Manager /Account Manager /Customer Service Manager
FloatEyes
08.2019 - 04.2022
Business Development Executive
We Keep You Running, LLC
11.2010 - 03.2020
Accounts Executive /Customer Service Manager
AT&T Wireless
10.1998 - 11.2009
Bachelor of Science - Biology, Chemistry And Psychology
University of Arkansas At Little Rock