Amy Dolan
Sparrows Point,MD
Summary
Detail-oriented professional with extensive experience in customer service and warehouse operations. Known for strong teamwork and effective issue resolution, consistently meeting safety protocols and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
NFP
Baltimore, MD
09.2025 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Handled customer complaints professionally and efficiently addressed concerns.
- Educated customers on new products and services available at NFP.
Warehouse Associate
UPS
Laurel, MD
11.2022 - Current
- Operated scanning equipment to track shipments and inventory movement.
- Collaborated with team members to ensure timely order fulfillment.
- Implemented safety protocols for handling hazardous materials in storage areas.
Marketing Assistant
Power Plant Live
Baltimore, MD
05.2022 - 09.2022
- Assisted in developing marketing campaigns for events and promotions.
- Managed email marketing efforts to promote upcoming events and activities.
- Provided administrative support to the Marketing Manager on a daily basis.
Mare Night Watch
Frankfort Park Farm
Frankfort, KY
11.2021 - 05.2022
- Monitored premises to ensure safety during night hours.
- Fed and monitored health of horses daily.
- Observed horse behavior to identify potential health issues and if the mares were ready to foal.
Assistant Baker
Kavern Snow Syrup
Pasadena, MD
05.2019 - 01.2022
- Served ice cream and desserts to customers with friendly, attentive service.
- Maintained cleanliness and organization of serving area and equipment.
- Handled cash register transactions accurately and efficiently during busy periods.
Education
High School Diploma -
Chesapeake High School
Pasadena, MD05-2021
Skills
- Team collaboration
- Safety compliance
- Problem solving
- Customer service
- Communication
- Attention to detail
Timeline
Customer Service Representative
NFP
09.2025 - Current
Warehouse Associate
UPS
11.2022 - Current
Marketing Assistant
Power Plant Live
05.2022 - 09.2022
Mare Night Watch
Frankfort Park Farm
11.2021 - 05.2022
Assistant Baker
Kavern Snow Syrup
05.2019 - 01.2022
High School Diploma -
Chesapeake High School