Amy Dorcy
Tucson,AZ
Summary
Courteous professional caregiver with substantial experience in elder care industry. Skilled at monitoring client vitals, conducting light housekeeping, meal preparation, and providing personal care. Communicative and responsive individual with over thirteen years of experience.
Overview
16
16
years of professional experience
Work History
Sales Associate
Safeway
09.2023 - Current
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high product knowledge.
- Boosted customer satisfaction through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Enhanced team productivity by fostering a positive work environment and supporting colleagues as needed.
Sales Associate
Walmart
11.2021 - 07.2022
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Successfully processed 100% of all incoming products daily.
- Tracked stock using company inventory management software.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Provided positive first impressions to welcome existing and new customers.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
Assistant Director/Senior Caregiver
Snyder Village Assisted Living
09.2008 - 08.2021
- Assisted Director in daily running and managing 65 room assisted living, including 20 rooms in a secured memory care wing.
- Effectively managed over 35 caregivers, 3 housekeepers, scheduler, and receptionist.
- Created and updated records and files to maintain accurate and compliant documents.
- Recruited, hired, and trained all caregiving and housekeeping staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Produced monthly reports like occupancy, inquiries/tours, and cash flow for presentation to board of directors.
- Applied reason, logic, and advanced problem-solving skills to resolve complex and sensitive issues.
- Tracked key business metrics and recommended proactive policies and procedures adjustments.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring restful night's sleep.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down mental decline in senior clients.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting, and giving attention to detail.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
No Degree - Nursing
The Ohio State University
Columbus, OHSkills
- Patient Companionship
- Safe Patient Transportation
- First aid and safety
- Personal Hygiene Assistance
- Dementia Care
- Compassionate Caregiving
- Activities of Daily Living
- Behavior redirection
Timeline
Sales Associate
Safeway
09.2023 - Current
Sales Associate
Walmart
11.2021 - 07.2022
Assistant Director/Senior Caregiver
Snyder Village Assisted Living
09.2008 - 08.2021
No Degree - Nursing
The Ohio State University