Amber Knipe
Richardson,Tx
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Insurance Sales Agent
Tranzact Insurance Solutions
Richardson, TX
03.2022 - Current
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Drove team revenue totals by bringing in top sales numbers; Decemeber 22 reached 91% policy placement rating.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Server
Olive Garden
Addison, TX
11.2021 - 05.2022
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Customer Service Cashier
CVS Pharmacy
Richardson, TX
02.2021 - 03.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Solicited customers to purchase loyalty and item protection plans.
Education
Associate of Science -
Collin County Community College District
Plano, TX05.2028
High School Diploma -
JJ Pearce High School
Richards, TX05.2021
Skills
- Written And Verbal Communication
- Call Center Environment
- Investigating Issues
- Troubleshooting
- High Attention To Detail
- Sales Management
- Program Requirements
- Ability To Work Independently
- Cost Reduction Strategies
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Selected to train other Tranzact employees by effectively modeling sales practices and managing multiple interfaces to manage tasks.
- Overall AEP metrics were 136 sales with .35 sph and 17% conversion rating.
Timeline
Insurance Sales Agent
Tranzact Insurance Solutions
03.2022 - Current
Server
Olive Garden
11.2021 - 05.2022
Customer Service Cashier
CVS Pharmacy
02.2021 - 03.2022
Associate of Science -
Collin County Community College District
High School Diploma -
JJ Pearce High School