Amy Ellis
Cleveland,TN
Summary
Quality Assurance Specialist with over 15 years of experience at Volkswagen of America, Inc. Highly skilled in quality assurance, supplier management, and process improvement, with extensive knowledge of warranty and chargeback procedures. Completed specialized warranty training in Wolfsburg, Germany, and Puebla, Mexico, developing a global perspective on quality standards and best practices. Proven track record of leading cross-functional teams, managing supplier relationships, and driving cost recovery initiatives. Adept at utilizing SAP and MS Office Suite to optimize processes, analyze data, and improve overall quality and efficiency. Experienced with advanced technical skills, strategic analysis, and process optimization. Utilizes these skills to enhance operational efficiency and deliver impactful solutions. Track record of successfully managing projects and driving innovative improvements.
Overview
15
15
years of professional experience
Work History
Containment/Regression Advanced Specialist
Volkswagen of America, Inc.
01.2020 - Current
- Supervised cost management activities performed by the service provider in the factory, ensuring accurate charges to suppliers or internal departments
- Managed supplier debit and credit note releases, ensuring accurate financial reconciliation and timely recovery for plant claims
- Led the escalation and resolution process for supplier recovery, mitigating risks and ensuring timely issue resolution
- Effectively managed a third-party operational team to ensure consistent communication, progress reporting, and root cause analysis to all stakeholders, enabling swift cooperation for problem-solving
- Oversaw accurate data recording and implementation of best practices to maximize recovery of non-value-added costs, managing the supplier chargeback processes for non-conforming parts with financial impacts in millions
- Conducted technical evaluations of containment and technician vendors, establishing multimillion-dollar contracts through detailed systematic assessments, ensuring VW qualification standards were met
- Ensured compliance with regulations and standards, analyzed data for areas of enhancement, and collaborated with cross-functional teams for continuous improvement.
Supplier Quality Engineer Specialist
Volkswagen of America, Inc.
09.2018 - 01.2020
- Determined and implemented technical factors for Warranty and Chargeback programs, successfully recovering costs and preventing future issues
- Coordinated with suppliers on quality projects, ensuring process stability and implementation of action plans based on audits and findings
- Monitored and analyzed quality issues in manufacturing and field environments, implementing contingency measures to prevent production disruptions
- Ensured alignment with production timelines for pre-series, start of production (SOP), and serial projects.
Analysis & Regression Specialist
Volkswagen of America, Inc.
11.2009 - 09.2018
- Developed and implemented regression processes for Quality Assurance, collaborating with SAP development team and integrating eWorkflow for enhanced efficiency
- Represented CQ-P in factory/group meetings, discussing methodology, criteria, and standards for generating costs charged to suppliers
- Prepared technical documentation and statistical analyses for supplier chargeback processing.
Education
Master's Degree - Engineering Management
The University of Tennessee At Chattanooga
Chattanooga, TN05.2017
Skills
- SAP
- Process Improvement
- Data Analysis
- Team Leadership
- Project Management
- Technical Evaluation
- Communication
- MS Office Suite
Timeline
Containment/Regression Advanced Specialist
Volkswagen of America, Inc.
01.2020 - Current
Supplier Quality Engineer Specialist
Volkswagen of America, Inc.
09.2018 - 01.2020
Analysis & Regression Specialist
Volkswagen of America, Inc.
11.2009 - 09.2018
Master's Degree - Engineering Management
The University of Tennessee At Chattanooga
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