Amy Ellsmore
Holley Agri-Business Child Development
Holley,NY
30
years of professional experience
Proactive, goal-oriented professional with strong time management and problem-solving skills. Reliable performance supported by rapid adaptation and consistent execution of new responsibilities. Committed to improving processes, supporting team objectives, and contributing to organizational growth.
Work History
Early Childhood Education Teacher
10 Years 3 Months- Manages daily classroom operations independently, ensuring 100% compliance with strict New York State licensing and federal Head Start performance standards.
- Coordinates schedules and delegates daily administrative tasks to team assistants and volunteers to maintain an organized, high-efficiency workplace.
- Compiles, updates, and audits sensitive child portfolios and operational files with absolute accuracy to ensure complete readiness for official state reviews and audits.
- Maintains real-time data tracking spreadsheets and generated comprehensive compliance reports utilizing Microsoft 365 tools, including Excel, Word, and Outlook.
- Streamlines internal staff communication and securely shares training documentation using Microsoft Teams and SharePoint platforms.
Customer Service Survey Representative
2 Years 11 Months- Served as the primary public liaison, conducting professional outreach to gather community feedback while ensuring high-quality service standards.
- Accurately logged, tracked, and maintained detailed customer records and qualitative feedback within specialized data management.
- Monitored satisfaction metrics, swiftly identifying stakeholder concerns and coordinating with management to resolve issues effectively.
- Compiled objective performance data and generated routine summaries to assist leadership in identifying operational improvements.
- Adhered strictly to standardized processing protocols and industry scripts to guarantee uncompromised data accuracy and procedural integrity.
Education
Associate of Applied Science - Tourism, Hospitality & Event Management
High School Diploma
High Honor Society
Skills
Efficiency in time management
Public relations proficiency
Strong communication skills
Reliable and dependable nature
Lifelong learning commitment
Proficient in computer applications
Detail-oriented organization
Focus on assignment details
Quick technology adaptation
Achievement under tight deadlines
Self-motivated individual
Team collaboration and independence
Timeline
Early Childhood Education Teacher
Holley Agri-Business Child Development
08.2016 - CurrentRead More
Customer Service Survey Representative
New Life Electronics
09.1996 - 08.1999Read More
Genesee Community College
Associate of Applied Science from Tourism, Hospitality & Event Management
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Holley Junior/Senior Highschool
High School Diploma
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