Amy Eisaman
Torrington
Summary
Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs. Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Office Manager
Torrington Sod Farms
Torrington
03.2014 - Current
- Managed daily office operations and streamlined administrative procedures.
- Coordinated scheduling and logistics for team meetings and events.
- Oversaw inventory management and procurement of office supplies.
- Implemented filing systems to enhance document organization and accessibility.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Assisted in recruiting, onboarding and training new employees.
General Manager of Operations
Hotel Managers Inc
Scottsbluff
03.2009 - 12.2012
- Oversaw daily hotel operations and maintained high service standards.
- Managed staff scheduling to ensure optimal coverage and efficiency.
- Implemented training programs to enhance employee skills and performance.
- Coordinated maintenance efforts to ensure facility readiness and guest satisfaction.
- Developed operational policies to streamline processes and improve workflow.
- Monitored inventory levels to maintain adequate supplies for hotel services.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Resolved escalated customer service issues in a timely manner.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Managed training programs for new employees, including orientation and onboarding activities.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Account Representative
WESCO
Green River
03.2007 - 01.2009
- Managed customer accounts and maintained strong client relationships.
- Facilitated order processing and ensured timely delivery of products.
- Coordinated communication between clients and internal teams for project updates.
- Resolved customer inquiries and provided solutions to enhance satisfaction.
- Prepared detailed reports on account status for management review.
- Collaborated with sales teams to develop promotional strategies for clients.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Managed accounts receivable including collections from delinquent accounts.
- Processed orders promptly according to established procedures.
- Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
- Maintained detailed records of all client communications.
- Managed multiple projects simultaneously while meeting deadlines.
- Managed and grew portfolio client accounts, ensuring satisfaction and retention.
Education
Clinical Hypnotherapy - Hypnosis
National Association of Transpersonal Hynotherapy
North Carolina01-2021
High School Diploma -
Morrill High School
Morrill, NE05-1994
Skills
- Office management
- Inventory management
- Document organization
- Accounts receivable
- Supplier negotiation
- Event coordination
- Customer service
- Process improvement
- Time management
- Effective communication
- Problem solving
- Policy and procedure modification
- Administrative oversight
- Operations management
- Database administration
- Documentation and control
- Employee supervision
- Scheduling and calendar management
- Organizational skills
- Data entry
- Administrative support
- Facility management
- Clear oral/written communication
- Human resources
- Business administration
- Banking operations
- Clerical support
Certification
- Certified CHT Hypnotherapist
- Certified SEH Hypnotherapist
References
References available upon request.
Timeline
Office Manager
Torrington Sod Farms
03.2014 - Current
General Manager of Operations
Hotel Managers Inc
03.2009 - 12.2012
Account Representative
WESCO
03.2007 - 01.2009
Clinical Hypnotherapy - Hypnosis
National Association of Transpersonal Hynotherapy
High School Diploma -
Morrill High School