Amy English
Allen
Summary
Organized and dedicate with proven track record of providing exceptional customer service and care in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to preform effectively in independent or team environment. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive and nursing teams. Adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
15
15
years of professional experience
Work History
Administrative Assistant in Executive Office
Harwood Intl
11.2023 - Current
- Handled administrative tasks allowing executives to focus on high-priority responsibilities without distraction.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Drafted professional correspondence on behalf of Chairman, fostering strong relationships with clients and partners alike.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries for Swiss Consulate.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Nursing Assistant
Department of Veteran Affairs
01.2010 - 11.2023
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Assisted the wound care team with procedures for faster healing and reduced infection rates.
- Assisted the physical therapy team with in room exercise to promote recovery with active and passive ROM.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
- Elevated hygiene standards in patient rooms, utilizing sterilization techniques and infection control protocols.
- Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
- Well versed in HIPPA and JCAHO policy, ensuring strict compliance with patient privacy and confidentiality regulations.
- Safeguarding sensitive information and uphold ethical standards to maintain secure healthcare environment .
Education
Nurse Assistant Certification
Grayson County College
Sherman, TX04-2008
High School Diploma -
James Madison High School
Norcross, GA05-2004
Skills
- Customer and patient relations
- Critical thinking
- Documentation and recordkeeping
- Professional communication
- Confidential document control
- Training and coaching
- Basic life support
- Well Versed in HIPPA & JCAHO policy
Member of Shared Governance
As a member of Shared Governance at the Department of Veteran Affairs, I helped implement changes to improve staff well-being and patient care. I contributed to restructuring scheduling to promote a better work-life balance for employees and assisted in modifying dietary formatting to better support visually impaired patients. I participated in committee meetings that allowed employees and patients to voice concerns, fostering a more open and supportive environment. I was also a member of the hiring team, actively participating in the recruitment of incoming staff.
Timeline
Administrative Assistant in Executive Office
Harwood Intl
11.2023 - Current
Nursing Assistant
Department of Veteran Affairs
01.2010 - 11.2023
Nurse Assistant Certification
Grayson County College
High School Diploma -
James Madison High School
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