Amy Erdenekhuu
Los Angeles,CA
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining appointment schedules at Novotel hotel of Ulaanbaatar. Excelled in staff management and customer service, significantly improving client relations. Skilled in utilizing scheduling software and leading teams to exceed service goals. Demonstrates a strong commitment to safety and sanitation standards in all work environments.
Overview
2
2
years of professional experience
Work History
Nail Technician
Livingston nail bar
Los Angeles, California
01.2024 - 01.2025
- Completed daily customer appointments and updated master schedule.
- Advised clients on nail care and use of products and colors.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Cleaned and sanitized tools and work environment.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Ensured that safety protocols were followed during each service provided.
- Followed health regulations regarding sanitation practices throughout the salon.
Receptionist
Novotel
Ulaanbaatar
05.2023 - 12.2023
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Pcychology
Los Angeles City College
Los Angeles, CA06-2029
High School Diploma -
Oyunii Undraa Complex School
Ulaanbaatar, Mongolia06-2023
Skills
- Service promotion
- Scheduling
- Staff management
- Calendar management
- Appointment scheduling
- Customer and client relations
- Customer service
- Team leadership
Languages
English
Native/ Bilingual
Mongolian
Native/ Bilingual
Timeline
Nail Technician
Livingston nail bar
01.2024 - 01.2025
Receptionist
Novotel
05.2023 - 12.2023
Pcychology
Los Angeles City College
High School Diploma -
Oyunii Undraa Complex School
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