Amy Estrada
Los Angeles,CA
Summary
Quality-focused Property Manager with over 20 years of experience. Superior customer service with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Triumph Properties Group
Hollywood, California
03.2024 - Current
- Obligated to further the overall operations of a property located in the heart of Hollywood.
- Responsible for carrying the load of delinquency, evictions, unit turns, curb appeal, accounting, capital improvements and decision making while staying engaged with site team, corporate management, vendors, as well as residents.
- Creative marketing skills, which result in leasing and resident retention.
- Experienced and willing to handle after hours emergencies in order to provide a high level of customer satisfaction.
Property Manager
Mashcole Property Management
Woodland Hills, CA
12.2017 - 08.2023
- Ensure the smooth running of a 246 unit community. Oversee all operations including lease administration, direct supervision and leadership of staff, maintenance, capital improvements, renovations, inspections, reporting, collections, evictions, service contracts, marketing and occupancy.
- High level of customer service and attention to detail.
- Effectively delegate projects, motivate and encourage staff in order for growth and promotion.
- Successful collection of $500,000 of Rent Relief funds for residents affected by the pandemic.
Lease-up Property Manager
Entrada Partners
Canoga Park, CA
12.2012 - 02.2016
- Responsible for the daily operations of a lease up community in the city of Canoga Park.
- Proven track record of closing deals which resulted in leasing up community within 6 months.
- Worked closely with builder on maintenance discrepancies.
- Maintained accurate records of financial transactions including rent collections, security deposits, etc.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Property Manager
Mashcole Property Management
Sherman Oaks, CA
12.2009 - 01.2012
- Responsible for the day-to-day operations of a multifamily community, while adhering to company policies.
- Exercise, direct supervision, over property, staff, and delegated accordingly, which was a direct result of promotion and growth.
- Coordinated with maintenance and third-party contractors to promote timely turnovers after move-outs.
- Facilitated tenant paperwork, processing and verifications.
- Develop and possess excellent rapport with third-party vendors, which allows for timely unit turns while staying within budget.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Maintained accurate records of financial transactions, including rent, collections, security deposits, and other income sources.
- Key player in the sale of the property.
Education
Associate of Arts - General Education
Moorpark College
Moorpark, CA05.1993
Skills
- Successfully manage day to day operations of residential apartment communities for over 20 years
- Superior level of customer service which results in resident retention
- Recognized and awarded for high closing ratios
- Consistently maintained occupancy levels over 95%
- Personnel Management with guidance and motivation in order to reduce employee turnover
- Experienced in on-boarding of new hires
- Established long term, loyal vendor base
- Well versed with The Los Angeles Housing Authority and Section 8
- Excellent understanding of landlord/tenant laws
- Highly skilled in Yardi, Rent Cafe, Vendor Cafe and other Industry software
- Thorough understanding of Covid Rent Relief program
Certification
- Continuing education through Grace Hill, in order to stay current on industry practices and procedures.
- Received extensive training regarding Covid practices.
- Superior knowledge of Yardi software And Rent Cafe.
- Fair Housing certified.
Education and Training
other,Moorpark, CA
Contact
Woodland Hills, CA 91367
Timeline
Senior Property Manager
Triumph Properties Group
03.2024 - Current
Property Manager
Mashcole Property Management
12.2017 - 08.2023
Lease-up Property Manager
Entrada Partners
12.2012 - 02.2016
Property Manager
Mashcole Property Management
12.2009 - 01.2012
Associate of Arts - General Education
Moorpark College