Amy Evans
Bellefontaine,OH
Summary
Compassionate individual with experience supporting the developmentally disabled community. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.
Overview
5
5
years of professional experience
Work History
Independent Provider
State of Ohio
07.2024 - Current
- Coordinated communication between clients, families, and service providers to ensure comprehensive care.
- Managed scheduling of services to optimize resource allocation and enhance client satisfaction.
- Assisted clients in maintaining a clean and safe living environment, contributing to an improved quality of life.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on client progress, addressing concerns promptly and professionally.
- Managed schedules efficiently to ensure timely arrival at all appointments and obligations related to client care duties.
Customer Care Representative
Foundever
11.2022 - 03.2024
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Processed orders and returns accurately, ensuring timely fulfillment of customer requests.
- Collaborated with team members to streamline communication processes, improving response times.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
Operations Clerk
CEVA Logistics Inc.
01.2021 - 08.2022
- Processed shipping and receiving documentation to ensure accuracy and compliance with company standards.
- Coordinated inventory management activities, optimizing stock levels and minimizing discrepancies.
- Maintained accurate records in warehouse management systems for efficient tracking of shipments.
- Assisted in resolving logistical issues, streamlining operations to enhance service delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Demonstrated strong attention to detail while reviewing contracts, invoices, and other documents for accuracy and completeness before processing or filing them away.
Education
High School Diploma -
Riverside High School
De Graff, OhioHigh School Diploma -
Riverside High School
De Graff, OHSkills
- Scheduling management
- Team collaboration
- Clerical support services
- Flexible schedule and availability
- Compassionate communication
- Client documentation
- Incident reporting
- Client transportation
- Customer satisfaction
Timeline
Independent Provider
State of Ohio
07.2024 - Current
Customer Care Representative
Foundever
11.2022 - 03.2024
Operations Clerk
CEVA Logistics Inc.
01.2021 - 08.2022
High School Diploma -
Riverside High School
High School Diploma -
Riverside High School