Emma O'Connor
Georgetown,OH
Overview
5
5
years of professional experience
Work History
Independent Provider
Ohio Developmental Disabilities
Georgetown, OH
11.2023 - Current
- Assisted individuals with developmental disabilities in daily living activities.
- Coordinated transportation for clients to appointments and community events.
- Implemented behavior management strategies to promote positive interactions.
- Engaged clients in recreational activities to enhance social skills and wellbeing.
- Maintained clean and well-organized environment for client happiness and safety.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Identified areas of improvement in processes and procedures, implementing changes as needed.
- Developed positive relationships with clients while promoting independence and self-advocacy skills.
- Assisted with activities of daily living such as dressing, bathing, grooming, and toileting.
- Provided crisis intervention when needed to assist clients in resolving difficult situations or behaviors.
- Implemented safety measures to protect the well-being of clients in their homes or out in the community.
- Adhered to all applicable laws pertaining to patient confidentiality and HIPAA regulations.
- Transported clients to medical appointments or recreational activities outside the home environment.
- Participated in continuing education courses to maintain current knowledge and certifications.
- Provided direct support services including companionship, transportation, meal preparation, medication reminders, and personal hygiene assistance.
- Identified potential risks or hazards within the client's environment and took steps to mitigate them.
- Maintained accurate records of client information including documentation of services provided.
- Supported bathing, dressing and personal care needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
Front Desk Receptionist & Resource Room Consultant
OhioMeansJobs Clermont County
Batavia, Ohio
03.2023 - 11.2023
- Greeted and assisted clients with job search resources and services.
- Managed multi-line phone system, directing calls to appropriate departments.
- Maintained organized filing system for client records and documentation.
- Provided information about local job openings and employment programs.
- Collaborated with team to improve front desk workflow and client experience.
- Handled incoming mail and packages, distributing them to staff promptly.
- Ensured a welcoming environment through professional appearance and demeanor.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Assisted with scheduling appointments for clients and visitors.
- Completed basic bookkeeping and document filing.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Drafted professional business documents, spreadsheets, and correspondence.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Processed and distributed internal and external communications.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled sensitive information in a confidential manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Collated, bound and stored computer-generated reports.
- Managed client databases using workforce development software systems.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
First State Bank
Winchester, OH
11.2020 - 07.2021
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service quality.
- Educated customers on product features and promotions effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
Education
Southern Hills Career & Technical Center
STNA Certification Program03-2025
Gale Online Course
Understanding The Human Resources Function06-2023
Educational Testing Services
Praxis Series/Paraprofessional Assessment 04-2022
Southern Hills Career & Technical Center
Phlebotomy Program05-2020
High School Diploma -
Ripley High School
Ripley05-2020
Skills
- Record keeping
- Professional communication
- Team collaboration
- Customer service
- Strong organization
- Medication administration
- State regulations
- Customer service focus
- Reliability and punctuality
- Verbal and written communication
- Case management
- Client documentation
- Client transportation
- Documentation
- Time management
- HIPAA compliance
- Behavioral management
- Stress management
- Records maintenance
- Transportation services
- Problem-solving
- Daily living activities assistance
- Disability support
- Compassionate communication
- Medication management
- Care plan management
- Behavior management
- Crisis intervention
Tools and Technology
- Aries
- CFIS
- PRC
- OBWP
- Microsoft Office Suite
Timeline
Independent Provider
Ohio Developmental Disabilities
11.2023 - Current
Front Desk Receptionist & Resource Room Consultant
OhioMeansJobs Clermont County
03.2023 - 11.2023
Customer Service Representative
First State Bank
11.2020 - 07.2021
Southern Hills Career & Technical Center
Gale Online Course
Educational Testing Services
Southern Hills Career & Technical Center
High School Diploma -
Ripley High School