Amy Fair

Port Richey

Summary

Certified Emergency Medical Technician (NREMT) transitioning from a career as a Senior Customer Service Representative and Inside Sales professional with Brooks Automation. Experienced in fast-paced environments requiring clear communication, composure under pressure, and teamwork. Recognized for problem-solving, empathy, and delivering exceptional service in critical situations. Seeking to apply these strengths to provide compassionate, efficient, and life-saving care as an Emergency Medical Technician.

Overview

years of professional experience

Certification

Work History

Senior Customer Service Representative / Inside Sales

Brooks Automation US, LLC

Chelmsford, MA

03.2000 - 10.2025

Managed high-volume customer inquiries, ensuring accurate order processing, delivery coordination, and issue resolution across multiple accounts.
Served as a liaison between clients, engineering, and production teams.
Maintained customer satisfaction through consistent follow-up, attention to detail, and proactive communication.
Trained and mentored new team members, enhancing product knowledge and service quality.
Handled escalations and urgent client situations with professionalism, empathy, and efficiency under strict deadlines.
Supported sales teams with quoting, pricing, and lead management.

Education

Bachelor of Science (B.S.) - Business Administration

Emporia State University

Emporia, KS, US

Emergency Medical Technician (EMT) Program -

School of EMS

Palm Harbor

12-2025

Skills

Professional / Interpersonal
Communication & Interpersonal Skills
CPR, AED, and Basic Life Support
Documentation & Reporting
Scene Safety & Patient Care
Leadership & Mentoring

Emergency Response & Patient Assessment
Vital Signs Monitoring
Team Collaboration
Multitasking Under Pressure
Time Management & Prioritization