Summary
Overview
Work History
Education
Skills
Timeline
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Amy Faulkner

Lancaster,SC

Summary

Extensive experience in customer service and team leadership, notably at Aldi. Excelled in budget management and operational efficiency, enhancing accuracy by streamlining financial processes. Skilled in multitasking and organization, adept at recruiting and training employees to surpass performance goals. Proven track record in improving service standards and fostering a positive work environment.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Aldi
04.2013 - Current
  • Provide exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining company standards
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Successfully managed budgets and make schedules
  • Lead, guide an train new hires

Receptionist

Queen City Dental Arts
05.2021 - 10.2022
  • Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
  • Resolved patients problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct office personnel.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to employees by copying, faxing, and filing documents.
  • Collected payments, processed transactions and updated records.
  • Filed insurance.


Bookkeeper

Piggly Wiggly
02.2006 - 06.2013
  • Maintained and processed invoices, deposits, and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Gathered, evaluated and summarized department sales in detailed financial reports.

Education

High School Diploma -

Buford High School
Lancaster, SC
05-2008

Skills

  • Recruiting and interviewing
  • Budgeting
  • Orientating and training
  • Money handling
  • Scheduling and planning
  • Multitasking and organization

Timeline

Receptionist

Queen City Dental Arts
05.2021 - 10.2022

Assistant Manager

Aldi
04.2013 - Current

Bookkeeper

Piggly Wiggly
02.2006 - 06.2013

High School Diploma -

Buford High School

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Amy Faulkner