NANCY SANTOS
Troy,US
Summary
Licensed Security Guard with previous experience on protecting people and properties. Demonstrated success leading a security team and responding to urgent situations. Previous employment opportunities for security guard consisted of protecting property, assets or people. Some of my duties and responsibilities including but not limited to guarding, patrolling, and monitoring premises to prevent theft, violence, or infractions of rules. When I'm not fulfilling my passion for justice and law corrections I am an accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. I am currently finishing my 4 year bachelor's degree in English, Writing and community behavior with a minor in criminal justice and law corrections. I was also a trainee at Mohawk Ambulance service as an entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Currently CPR certified.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer Supervisor
Nordstrom Rack
Albany, NY
03.2024 - Current
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
Security Officer
Allied Universal Security Services
Regeneron
02.2024 - 01.2025
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Guard
The Home Depot
01.2022 - 01.2024
- Responsible for meeting the day to day demands and expectations
- Worked alongside the Store Manager to lead, motivate, and provide great customer service and beat the daily sales of the store.
Store Manager
Dollar Tree
08.2019 - 07.2022
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ05.2025
Bachelor of Arts - English/ Writing/ culture
Russell Sage College
New York03.2024
Skills
- POS systems operations
- Stock management
- Coordination skills
- Team communication and decision making Skills
- Excellent researching and writing skills
- Problem Anticipation and Resolution
- Surveillance
- Crowd control
- Patrolling
- Integrity and leadership Skills
- Coaching and Mentoring
- Emergency Management
Software
Microsoft
Certification
- Licensed New York State security - [2026]
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Officer Supervisor
Nordstrom Rack
03.2024 - Current
Security Officer
Allied Universal Security Services
02.2024 - 01.2025
Security Guard
The Home Depot
01.2022 - 01.2024
Store Manager
Dollar Tree
08.2019 - 07.2022
Bachelor of Science - Criminal Justice
University of Phoenix
Bachelor of Arts - English/ Writing/ culture
Russell Sage College