NANCY SANTOS
Troy,US
Summary
Licensed Security Guard with previous experience on protecting people and properties. Demonstrated success leading a security team and responding to urgent situations. Previous employment opportunities for security guard consisted of protecting property, assets or people. Some of my duties and responsibilities including but not limited to guarding, patrolling, and monitoring premises to prevent theft, violence, or infractions of rules. When I'm not fulfilling my passion for justice and law corrections I am a accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. I am currently finishing my 4 year bachelor's degree in criminal justice and law corrections. I was a trainee at Mohawk Ambulance service as a entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Currently CPR certified and basic EMS skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Asset Protection Agent
Nordstrom Rack
Albany, NY
04.2024 - Current
- Assisted law enforcement officials with apprehending shoplifters, maintaining a safe shopping environment for customers.
- Maintained accurate records of all asset protection activities, including investigations, audits, and incident reports for easy reference during external reviews or legal proceedings.
- Collaborated with store management for improved loss prevention measures, leading to reduced theft incidents.
- Streamlined surveillance processes, optimizing the use of CCTV cameras and other security equipment for better coverage.
- Reduced inventory shrinkage by implementing effective asset protection strategies and attending management meetings.
- Prevented company asset loss through surveillance, employee package checks, trash checks and enforcement of civil and criminal laws pertaining to retail security.
- Developed comprehensive emergency response plans to handle various crisis situations efficiently while minimizing potential damage or loss.
- Enhanced store security by conducting regular audits and inspections.
- Empowered team members by providing ongoing coaching and support on best practices in asset protection techniques.
- Wrote reports outlining activities and results.
- Checked CCTV for evidence of shoplifting.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Educated store personnel to apply best practices and comply with loss prevention policies and procedures.
Security Officer
Allied Universal Security Services
Regeneron, NY
02.2023 - 04.2024
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Inspected and adjusted security systems, equipment, and machinery to maximize coverage of parking lots, and building interior and exterior.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidents.
Security Guard
The Home Depot
01.2022 - 01.2024
- Responsible for meeting the day to day demands and expectations
- Worked alongside the Store Manager to lead, motivate, and provide great customer service, and beat the daily sales of the store.
- Benchmarked industry peers' asset protection programs to identify opportunities for improvement within own organization's strategy.
- Improved asset protection efforts by conducting thorough internal and external investigations.
- Evaluated new asset protection technologies for potential implementation in the stores, ensuring cost-effective solutions for loss prevention.
- Maintained accurate records of all incidents involving asset protection issues within the district.
Store Manager
Dollar Tree
08.2019 - 07.2022
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Managed daily banking activities such as deposits and withdrawals.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ05.2025
Bachelor of Arts - English/ Writing/ culture
Russell Sage College
New York03.2024
Skills
- POS systems operations
- Stock management
- Coordination skills
- Team communication and decision making Skills
- Excellent researching and writing skills
- Problem Anticipation and Resolution
- Surveillance
- Crowd control
- Patrolling
- Integrity and leadership Skills
- Coaching and Mentoring
- Emergency Management
- External Theft Prevention
- Team motivation
- Team leadership and coaching
Certification
- Licensed New York State security - [2026]
- First Aid/CPR Certified
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Asset Protection Agent
Nordstrom Rack
04.2024 - Current
Security Officer
Allied Universal Security Services
02.2023 - 04.2024
Security Guard
The Home Depot
01.2022 - 01.2024
Store Manager
Dollar Tree
08.2019 - 07.2022
Bachelor of Science - Criminal Justice
University of Phoenix
Bachelor of Arts - English/ Writing/ culture
Russell Sage College
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