Amy Felegie
Danville,PA
Summary
Proven track record in skill development and time management, demonstrated through successful training and support of individuals at Suncom. Excelled in monitoring and data gathering, enhancing Walmart's order fulfillment efficiency by streamlining processes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Job Coach
Suncom
07.2023 - Current
- Responsible for the training and supporting of individuals with mental health and intellectual disabilities
- Ensure progress is being made adjusting job coaching strategies to meet needs and navigate challenges
- Provide daily documentation that follows state and county guidelines while using microsoft 365 as well as microsoft Excel.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Provided ongoing guidance and support to clients throughout job tasks.
Order Fulfillment Associate
Walmart
08.2019 - 07.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Participated in team meetings and staff training sessions.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Trained new associates on basic and advanced shipment procedures.
CAP 1 Associate
Walmart
07.2017 - 07.2019
- Maintained a clean, organized store environment for optimal shopping experience.
- Consistently met productivity goals, completing assigned tasks within required timeframes.
- Managed high-volume workload during peak times while maintaining a high level of accuracy in task completion.
- Ensured product freshness by rotating stock regularly and removing expired items according to company guidelines.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Counted supplies in stock room and posted totals to inventory records using TC scanner.
Meat Department Associate
Walmart
07.2014 - 07.2017
- Ensured accurate pricing through consistent label verification and updates on meat products.
- Maximized product freshness by consistently monitoring inventory levels and rotating stock accordingly.
- Upheld a high level of professionalism by remaining calm under pressure, effectively managing competing priorities and addressing customer concerns with empathy and understanding.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Contributed to team efficiency, assisting with unloading deliveries and stocking shelves in a timely manner.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
Deli Clerk
Walmart
07.2007 - 07.2014
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Cashier Customer Services Scott's Floral
Scott's Floral
07.2004 - 07.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Provided telephone reception for important calls as well as entered customers orders into the computer.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Upsold additional products and services to increase revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained visually appealing and effective displays for the entire store.
Education
High School Diploma -
Columbia Montour Area Vocational Technical School
Bloomsburg, PA06.1993
Skills
- Judgement and decision making
- Monitoring
- Data Gathering
- Skill Development
- Time Management
- Understand the employer's needs
- Instructing
Timeline
Job Coach
Suncom
07.2023 - Current
Order Fulfillment Associate
Walmart
08.2019 - 07.2023
CAP 1 Associate
Walmart
07.2017 - 07.2019
Meat Department Associate
Walmart
07.2014 - 07.2017
Deli Clerk
Walmart
07.2007 - 07.2014
Cashier Customer Services Scott's Floral
Scott's Floral
07.2004 - 07.2007
High School Diploma -
Columbia Montour Area Vocational Technical School