Amy Felix-Valencia
Stockton,CA
Summary
Bilingual, dependable and demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Crew Member
SUBWAY
Stockton, CA
03.2021 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Prepared and assembled food items following company recipes and safety standards.
- Maintained cleanliness and organization of workstations to meet health regulations.
- Trained new crew members on operational procedures and customer service techniques.
- Handled cash transactions accurately, ensuring balanced registers at shift end.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Monitored inventory levels, assisting in restocking supplies as needed for efficient operations.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
Crew Member
El Pollo Loco Restaurant
Stockton, CA
02.2019 - 12.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Volunteer
Stockton Asparagus Festival
Stockton, CA
04.2018 - 04.2019
- Maintained clean, neat and operational facilities to serve all program needs
- Assisted cooks with cleaning and communicating with customers
Education
High School Diploma -
Stockton School For Adults
Stockton, CASkills
- Bilingual
- Responsible
- Integrity and honesty
- Customer service
- Teamwork and collaboration
- Multitasking and organization
Timeline
Crew Member
SUBWAY
03.2021 - Current
Crew Member
El Pollo Loco Restaurant
02.2019 - 12.2021
Volunteer
Stockton Asparagus Festival
04.2018 - 04.2019
High School Diploma -
Stockton School For Adults