Ger’miah Joseph
Apopka,FL
Overview
4
4
years of professional experience
Work History
Crew Member
AMC Theatres
Ocoee, FL
12.2025 - Current
- Assisted in maintaining cleanliness and organization of the theater environment.
- Provided exceptional customer service to enhance guest experience.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to ensure timely preparation of concessions.
- Engaged with guests to address inquiries and resolve issues promptly.
Server
Grand Living
Lake Mary, FL
03.2025 - 11.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed food and beverage orders accurately to enhance dining experience.
- Trained new staff on menu knowledge and service protocols to maintain consistent quality.
- Collaborated with kitchen staff to streamline order flow, reducing wait times.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
CSR, Sales
Intouchcx
Altamonte Springs, FL
09.2024 - 01.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in sales processes by providing product information and recommendations to customers.
- Managed customer accounts, ensuring accurate updates and effective follow-up on service requests.
- Collaborated with team members to enhance customer satisfaction and streamline service delivery.
- Analyzed customer feedback to identify trends and recommend improvements in service protocols.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
Bakery Clerk/Bagger
Publix
Ocoee, FL
10.2021 - 09.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Stocked shelves with fresh bakery items, ensuring optimal product placement and visibility.
- Implemented inventory management practices to minimize waste and ensure product quality.
- Collaborated with team members to maintain cleanliness and organization of bakery area.
- Developed promotional displays for seasonal products, driving customer interest and engagement in bakery offerings.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Education
Medical Assisting
Concorde Career College
Orlando, FLHigh School Diploma -
Apopka High School
Apopka, FLSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Adaptability
- Empathy and Patience
- Critical thinking
- Positive Attitude
- Customer engagement
- Cleaning and sanitizing
- Interactive communication skills
- Leadership qualities
- Resilience and persistence
- Telephone etiquette
- Positive company representation
- Bilingual
Timeline
Crew Member
AMC Theatres
12.2025 - Current
Server
Grand Living
03.2025 - 11.2025
CSR, Sales
Intouchcx
09.2024 - 01.2025
Bakery Clerk/Bagger
Publix
10.2021 - 09.2024
Medical Assisting
Concorde Career College
High School Diploma -
Apopka High School