Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Ferguson

Dallas,TX

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to enhance guest satisfaction through personalized service and effective complaint resolution. Experienced in cash handling and maintaining a clean, organized environment, contributing to a positive dining experience.

Overview

2013
2013
years of professional experience

Work History

Server and Cashier

IHOP
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Tony Ramos
04.2010 - 07.2012
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Blackeyed Pea Restaurant
12.2007 - 01.2010
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Assistant Manager

Super Salads
10.2005 - 10.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

GED -

Windom ISD
01-2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Hospitality service expertise
  • Safe food handling

Timeline

Server

Tony Ramos
04.2010 - 07.2012

Server

Blackeyed Pea Restaurant
12.2007 - 01.2010

Assistant Manager

Super Salads
10.2005 - 10.2007

Server and Cashier

IHOP

GED -

Windom ISD

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