AMY FERNALD
Camden,ME
Summary
Dynamic Director with 20+ years of experience in inpatient and outpatient rehabilitation eager to contribute to team success through hard work, attention to detail, and excellent organizational, communication, and managerial skills. Motivated, team-work oriented and driven to pursue a career in Clinical Informatics. My education and extensive work experience will be transferrable, making me a strong candidate for this position.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Rehabilitation Director
Magnolia Outpatient Physical Therapy Services
2023.06 - Current
- Working knowledge of ICD-10, CPT, and HCPCS coding
- Experience with the design of outpatient Electronic Health Record; MedAdept
- Handle insurance verification and claims to meet standards of admissions
- Proficiency using Microsoft Office, Excell and Teams software
- Identified, researched and resolve billing variances to maintain system accuracy
- Collaborates with customers to resolve billing issues; address client questions
- Responsible for ensuring highest level of patient care and quality service from front door to back office while streamlining patient assessment and continuing care strategies in team-oriented environment of open communication and respect between clinicians
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations
- Leveraged professional networks and industry knowledge to strengthen client relationships
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues
Rehabilitation Director
Tall Pines Rehabilitation & Living Center
2007.05 - 2023.06
- Lead a team of 20 clinical staff, including: Physical Therapists, Occupational Therapists, Speech Therapists, Rehabilitation Aids
- Streamlined documentation process, reducing administrative time for therapists by 15%
- Fostered collaboration among clinical staff, resulting in increased productivity by 76% with registered therapists and 85% with assistants
- Designed, developed, and implemented a patient education program that enhanced self-management skills post-discharge
- Proficiency with the use of Electronic Health Record; Netsmart myUnity
- Acting administrator of the facility on multiple temporary and on-call basis
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
Occupational Therapist
Tall Pines Rehabilitation & Living Center
2004.06 - 2007.05
- Participated in multidisciplinary team meetings, contributing to a 10% increase in patient satisfaction
- Conducted comprehensive evaluations to assess clients' physical, cognitive, and social abilities
- Developed personalized treatment plans to improve clients' functional abilities and achieve specific goals, maintaining a 90% goal achievement success rate
- Provided therapeutic interventions including exercises, activities, and adaptive equipment
- Educated clients, families, and caregivers on strategies for enhancing independence in daily activities
- Collaborated with physicians, nurses, and social workers to coordinate holistic care and optimized treatment outcomes
- Maintained detailed documentation of clients' progress, treatment plans, and discharge summaries
- Advocated for clients' rights and facilitated access to services that supported patients' well-being and independence
- Documented patient progress accurately and efficiently, ensuring compliance with regulatory requirements
Education
Master of Science in Occupational Therapy -
University of New England
Biddeford, ME05.2004
Bachelor of Science in Health Science -
University of New England
Biddeford, ME06.2003
Skills
- Budget Planning & Financial Analysis
- Hiring & Onboarding
- Systems Development
- Minimum Data Set & Quarterly Quality Assurance
- People Management
- Management Team Building
- Effective Leader
- Creativity and Innovation
- Verbal and Written Communication
- Policy & Program Development
- Staff Management - Performance, Mentorship, Continuing Education & Training
- Therapy Programs
Certification
- Residential Care Administrator, RCA3032
- Occupational Therapist, OT1743
Timeline
Rehabilitation Director
Magnolia Outpatient Physical Therapy Services
2023.06 - Current
Rehabilitation Director
Tall Pines Rehabilitation & Living Center
2007.05 - 2023.06
Occupational Therapist
Tall Pines Rehabilitation & Living Center
2004.06 - 2007.05
Master of Science in Occupational Therapy -
University of New England
Bachelor of Science in Health Science -
University of New England
- Residential Care Administrator, RCA3032
- Occupational Therapist, OT1743
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