AMY L. RIDGWAY
Dunwoody,GA
Summary
MARKET MANAGER AND AND PHYSICAL THERAPIST: My expertise in managing clinical operations and optimizing healthcare processes positions me to drive success in diverse healthcare settings. I am dedicated to leveraging my skills and 15+ years of experience to deliver financial and operational improvements, improve patient outcomes, and enhance the patient experience
Overview
15
15
years of professional experience
Work History
Market Manager
EMORY OUTPATIENT REHAB IN PARTNERSHIP WITH SELECT PHYSICAL THERAPY
01.2014 - Current
- Responsible for day-to-day clinical operations for 11 outpatient physical and occupational therapy clinics geographically dispersed in the greater-Atlanta area
- Accountable for fiscal management to promote growth and meet budgeted financial goals
- Directly responsible for managing labor and staffing clinical and non-clinical positions at each center including interviewing and candidate selection for hire
- Prioritizes building trusting relationships with staff to be an approachable leader and to identify the needs of the clinics and individual employees to provide appropriate support
- Assisted in the management of new facility start-ups
- Education and coaching employees on new processes and initiatives
- Collaborated with a multidisciplinary team of healthcare specialists in the management and treatments of long Covid symptoms
- Manage employee relations, ensure compliance with company policies, provide timely feedback and coaching, responsible for progressively disciplinary progress when necessary
- Continually reviews and utilizes data to develop and implement timely outcomes drive-action plans.
Clinic Manager
EMORY OUTPATIENT REHAB IN PARTNERSHIP WITH SELECT PHYSICAL THERAPY
01.2011 - 01.2014
- Managed 1-3 clinical sites while maintaining 40 hours of patient care
- Increased clinic profitability by 652% over two year period
- Utilizes effective marketing skills to grow and maintain consistent referral sources
- Establishes positive business culture and well-aligned, patient focused team.
Staff Physical Therapist
Select Physical Therapy
09.2009 - 01.2011
- Outpatient clinician skilled in the careers of orthopedics, neurological rehab, balance/gait impairment, and vestibular dysfunction
- Trained in Work Station Analysis and Certified Ergonomic Assessment Specialist
- Performs Job Site Analysis to created Functional Job Descriptions and writes Job Specific Tests for Post-Offer Employment Testing
- Expanded on-site rehabilitation services.
Education
Doctor of Physical Therapy -
Duquesne University
08.2009
Bachelor of Health Science -
Duquesne University
05.2007
Bachelor of Biology -
Duquesne University
05.2007
Skills
- Operations Management
- Effective Communication
- Teamwork and Collaboration
- Budgeting and Expenditures
Affiliations
- Revital Cancer Rehabilitation Specialist Certification - 2020
- Certified Level I and Level II Dry Needling - 2018
- Physical Therapy License - Georgia
- APTA Clinical Instructor
- Certified Ergonomic Assessment Specialist - Back School of Atlanta
- CPR Certification - American Red Cross
Presentations
- Recovery and Reconditioning Program, Continuing education for clinicians, physicians, and case managers
- Work Conditioning, Georgia PT/OT Continuing education presented to all clinicians working for Emory/Select Physical Therapy in GA
- Vestibular Rehabilitation Following Concussions, Oklahoma PT Continuing education presented to clinicians, athletic trainers, and local coaching staff, 01/2012
- Ergonomic lifting training, Presented to workers at US Foods, 03/2012 - 06/2012
Timeline
Market Manager
EMORY OUTPATIENT REHAB IN PARTNERSHIP WITH SELECT PHYSICAL THERAPY
01.2014 - Current
Clinic Manager
EMORY OUTPATIENT REHAB IN PARTNERSHIP WITH SELECT PHYSICAL THERAPY
01.2011 - 01.2014
Staff Physical Therapist
Select Physical Therapy
09.2009 - 01.2011
Doctor of Physical Therapy -
Duquesne University
Bachelor of Health Science -
Duquesne University
Bachelor of Biology -
Duquesne University
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