AMY FERNANDEZ
Stuart
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Digital Personal Shopper
Walmart
Port Saint Lucie, FL
12.2025 - Current
- Curated personalized shopping experiences based on customer preferences and purchase history.
- Collaborated with team members to streamline inventory management and order fulfillment processes.
- Utilized Walmart's digital tools to enhance product recommendations and improve customer satisfaction.
- Assisted customers in navigating online platforms, ensuring efficient use of available services.
Sandwich Artist
Jimmy John's
Stuart, FL
08.2025 - 12.2025
- Prepared high-quality sandwiches following standardized recipes and customer specifications.
- Maintained cleanliness and organization of food preparation areas to ensure compliance with health regulations.
- Assisted in managing inventory levels, ensuring all ingredients were stocked and fresh for daily operations.
- Provided excellent customer service by efficiently processing orders and addressing inquiries or concerns.
Personal Shopper
Walmart
Stuart, FL
11.2023 - 11.2024
- Processed online grocery orders via proprietary app, ensuring accuracy and timely communication when substitutions were required. Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Processed and fulfilled 15-20 online orders per shift with 99% accuracy, ensuring customers received exactly what they requested.
- Processed online grocery orders via the Walmart+ app, ensuring accuracy and clear communication on substitutions.
- Proactively communicated substitutions and restock delays via in-app messages, maintaining a 4.9/5 customer satisfaction rating.
- Identified and recommended complementary products, boosting average order value by 5%.
Deli Associate
Publix
Stuart, FL
05.2023 - 10.2023
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company. Listened carefully to customer instructions and prepared orders according to their preferences.
- Prepared 40+ customized deli orders daily, attentively following each customer’s specifications and dietary requests.
- Enforced strict sanitation and safety protocols, consistently ensuring compliance during health-inspection audits.
Store Associate
Bealls
Stuart, FL
03.2022 - 06.2022
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Executed 100+ POS transactions per week, handling cash, credit, and returns with zero register discrepancies.
- Resolved customer inquiries and concerns on the spot, fostering repeat visits and positive store reviews.
Education
High School Diploma -
Martin County High School
Stuart, FL01-2021
Skills
- Adaptability & Fast Learning
- Time Management
- Well-organized & Detail-Oriented
- Rapid adaptability to new tools & workflows
- Retail Operations & Sales Experience
- Sales Proficiency (upselling & product knowledge)
- Cash Handling & POS (Point of sale)
- Advertising & Merchandising Coordination
- PC proficiency; Microsoft Office & Google workspace
- Chat & ticketing platforms
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Friendly, positive attitude
- Customer service
LANGUAGES
English
Spanish
Timeline
Digital Personal Shopper
Walmart
12.2025 - Current
Sandwich Artist
Jimmy John's
08.2025 - 12.2025
Personal Shopper
Walmart
11.2023 - 11.2024
Deli Associate
Publix
05.2023 - 10.2023
Store Associate
Bealls
03.2022 - 06.2022
High School Diploma -
Martin County High School