Amy Fikes
San Antonio,Texas
Summary
Previous professional experience in the Property and Casualty industry with proven project management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional experience with military through managing veterans and military spouses but personal experience through military family members. Seeking to join a high preforming marketing agile team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Facilitator
USAA
12.2022 - Current
- Developed and implemented organizational systems to better manage training documentation and progress reporting.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders before trends developed.
- Enhanced profits across departments through successful management and direction 30+ employees per class.
- Eliminated process lags with effective management of employee schedules and revenue generation strategies.
- Collaborated with peers and leadership to identify areas in need of improvement and implement solutions.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Developed and implemented organizational systems to better manage training documentation and progress reporting
Insurance Professional
USAA
03.2021 - 12.2022
- Within defined guidelines and framework, provided the Property & Casualty member experience by performing customer service, sales, and retention activities for one or more USAA personal line products to provide adequate coverage and advice to help ensure members' financial security and aligns to USAA standards
- Identify and manage existing and emerging risks within USAA and ensure risks associated with business activities are effectively identified, measured, and controlled.
- Develop and maintain business knowledge to keep deep understanding of insurance products, regulations, and industry trends
- Collaborated with peers and advocated as a PULSE point of contact for other Insurance Professionals within the Property & Casualty Company.
- Increased sales by offering advice on purchases and promoting additional products.
Merchandising and Inventory Specialist
Best Buy
02.2017 - 01.2021
- Planned and coordinated product availability for advertising and promotion purposes.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Monitored and analyzed sales records and consumer purchasing trends.
- Organized on-site trainings of up to 45 employees to educate management and sales staff on benefits and care of product lines.
- Analyzed hardware and software issues to identify troubleshooting methods needed for quick remediation.
- Developed creative design for print materials, brochures, banners and signs.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Lead Receptionist
Sharkey's Cuts for Kids
02.2014 - 12.2017
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Increased customer engagement through digital marketing.
- Improved team efficiency via training in sales, marketing and promotions.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
Bachelors of Science -
Abilene Christian University
Abilene, TX12.2020
Skills
- Attention to Detail
- Strong Organizational Skills
- Proficient Microsoft Office Programs
- Strategic Planning
- Project Management
- Staff Management
- Planning and Coordination
- Problem-Solving
- Excellent Communication
- Presentation Creation
- Sales and Marketing
Certification
- Property and Casualty Insurance License - March 2021 - Present
Timeline
Facilitator
USAA
12.2022 - Current
Insurance Professional
USAA
03.2021 - 12.2022
Merchandising and Inventory Specialist
Best Buy
02.2017 - 01.2021
Lead Receptionist
Sharkey's Cuts for Kids
02.2014 - 12.2017
Bachelors of Science -
Abilene Christian University