Michael Fowler
Salisbury,NC
Summary
Accomplished facilitator with a strong background in project management and data analysis. Notable experience leading training initiatives that enhance operational efficiency and customer satisfaction in the automotive industry.
Professional facilitator dedicated to creating impactful and engaging learning environments. Known for delivering effective training sessions and fostering collaborative team dynamics. Consistently adaptable to changing needs and focused on achieving tangible results. Skilled in communication, conflict resolution, and group management.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
Work History
Facilitator
Precision Dynamics International
Franklin, TN
03.2022 - Current
- In this position I am a 1099 contractor to complete training visits for both Nissan and INFINITI dealerships within an assigned region. I have been responsible for 21-29 dealers per quarter. The focus for this training is to assist service advisors improve in the areas of meeting and greeting customers, perform walk around, handling objections and an active delivery. I am completing dealer visits in TN, NC, SC, GA, VA and Maryland.
Facilitator/Consultant/Trainer/Owner
Service Solutions Today LLC
Salisbury, NC
06.2008 - Current
- Independent contractor completing automotive dealership visits for assigned projects.
- Beginning in June 2008 - Nissan Express Service. Completed assessments to determine the need for an express process in a dealership by using dealer data and completing observations. Later I moved into an Operations Manager position, responsible for 37 consultants who were visiting dealerships across the country.
- In 2019 I contracted with JLR to complete training visits at assigned dealerships to train and focus on implementing and improving the Interactive Multi Point Inspection processes. This included training with both techs and advisors on providing professional and impactful inspections. This began in 2019 and was scheduled to renew in 2020, however due to COVID it did not renew. I completed my last dealer visit in March of 2020.
- In 2019, I contracted with Ford to complete classroom sessions to assist parts managers with using tools that Ford had in place with the objectives of improving wholesale parts sales. I completed 4 of these in market sessions in 2019 and was scheduled to continue in 2020, however due to COVID, project was not renewed.
- In 2019, I contracted and completed a Service Drive Initiative with Kia. This project was focused on improving and installing processes that would assist in CSI/KPI metrics, profitability and sales techniques within the departments. This was scheduled to renew in 2020 however due to COVID, it did not renew.
Skills
- Strategic planning
- Facilitation techniques
- Excellent communication
- Attention to detail
- Community outreach
- Agenda setting
- Group dynamics
- Operations management
- Project management
- Data analysis
- Workshop coordination
Timeline
Facilitator
Precision Dynamics International
03.2022 - Current
Facilitator/Consultant/Trainer/Owner
Service Solutions Today LLC
06.2008 - Current