Amy Flake
Columbia,MO
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Syberg's Chesterfield. Skilled in complaint handling and customer service excellence, I've effectively managed high call volumes and improved service delivery. Leveraging product knowledge and time management, I've consistently contributed to positive outcomes and sales growth.
Overview
3
3
years of professional experience
Work History
Curbside To-go Customer Service Corrdinator
Syberg's Chesterfield
01.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
Lead Lifeguard
Manchester Aquatic Center
05.2021 - Current
- Provided excellent customer service to all guests, addressing concerns promptly and professionally.
- Assisted in developing comprehensive employee training materials that enhanced performance across the entire team of lifeguards.
- Educated patrons on water safety procedures, fostering an informed public on safe swimming habits.
- Contributed to increased membership sales by promoting the benefits of aquatic facilities within the community.
Concessions Associate
Lou Fusz Athletic Complex
03.2022 - 10.2023
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to overall sales growth by upselling products when appropriate without being pushy or aggressive.
- Maintained cleanliness of the concessions area, adhering to strict health and safety guidelines.
- Managed concession stand opening and closing duties efficiently, streamlining daily processes for consistent operation success.
Education
University Of Missouri- Columbia
Columbia, MO 08.2023 - 5 2027
High School Diploma -
Parkway South High School
Manchester, Mo05.2023
Skills
- Complaint Handling
- Customer Focus
- Quality Assurance
- Customer service excellence
- Problem-Solving
- Time Management
- Product Knowledge
Timeline
University Of Missouri- Columbia
08.2023 - 5 2027
Curbside To-go Customer Service Corrdinator
Syberg's Chesterfield
01.2023 - Current
Concessions Associate
Lou Fusz Athletic Complex
03.2022 - 10.2023
Lead Lifeguard
Manchester Aquatic Center
05.2021 - Current
High School Diploma -
Parkway South High School