Lacy Caudill
Plano,TX
Summary
Dynamic Member Specialist/Curbside Fulfillment from Sam's Club, adept in enhancing customer satisfaction and streamlining processes. Leveraged exceptional communication and data entry skills to resolve issues efficiently, fostering strong relationships. Proven track record in improving service delivery, demonstrating a significant impact on sales and customer engagement without relying on numerical data.
Overview
17
17
years of professional experience
Work History
Member Specialist/Curbside Fulfillment
Sams Club
09.2007 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Sought ways to improve processes and services provided.
- Along with my team, successfully fulfilled over 150+ customer orders per day, with highest quality items always inspected.
- Maintained store policies by always verifying ID when the purchase was age restricted, or item was high in value.
Kitchen Team Leader
Original Pancake House
01.2005 - 08.2007
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Followed food safety practices and sanitation guidelines.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained high personal grooming standards and uniform presentation.
- Pushed, pulled and transported large loads and objects.
Education
High School Diploma -
Plano Senior High School
Plano, TX12-2005
Skills
- Strong interpersonal skills
- Exceptional communication
- Product sales
- Data entry proficiency
- Relationship building
- Complaint handling
- Customer service
- Issue resolution
Additional Information
I took off the last two years from my job of 15 years to aide my mother in full time caregiving of my ailing father. I learned even more skills in this role including patience and compassion. After his passing in October 2024, I am ready and eager to begin a new journey into employment and acquire even more experience with greater opportunities. I can easily adapt to any situation and learn quickly from the team around me. I work well with others in problem solving and troubleshooting. I pride myself with being on time and ready to begin work with all tools necessary when scheduled, knowing there are customers counting on my attendance.
Timeline
Member Specialist/Curbside Fulfillment
Sams Club
09.2007 - 05.2022
Kitchen Team Leader
Original Pancake House
01.2005 - 08.2007
High School Diploma -
Plano Senior High School
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