Amy Fletcher
Pearisburg,VA
Summary
Dynamic Hospice RN Case Manager at Medi Home Health And Hospice, skilled in chronic disease management and patient advocacy. Achieved reduced hospital readmission rates through effective case management and interdisciplinary collaboration. Strong clinical judgment and attention to detail drive optimal patient outcomes while fostering resilience in patients and families during challenging times.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Hospice RN Case Manager
Medi Home Health And Hospice
12.2016 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient/family education on self-care in the home.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans and changes necessary for patients comfort and CG involvement for the best outcome.
- Promoted adherence by conducting regular follow-up visits and as needed visits to provide ongoing support to patients/CGs.
- Managed support services and fostered communication among social workers, medical directors, chaplains to include the patients and additional resources for proper resources valuable to patients care and needs.
- Advocated for patients' rights and preferences, working diligently to align care with individual values, spiritual needs and goals.
- Conducted thorough assessments of patient needs and symptoms, enabling more accurate diagnoses and targeted for early interventions.
- Educated patients and caregivers on healthcare protocols and processes following the hospice philosophy.
- Mentored new nursing staff facilitating a faster learning curve and increased overall team efficiency.
- Navigating regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Documented treatments delivered, medications administered and follow-up care to monitor efficacy.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
RN Medical Team Administrator
Montgomery County Jail
10.2022 - 04.2024
Director of Nursing Home Health
Warm Hearth at Home
09.2018 - 10.2019
ICU Charge Nurse
Carilion Giles Community Hospital
04.2005 - 12.2016
Education
Associate Degree In Nursing - Science
New River Community College
Dublin, VA05.2007
Licensed Practical Nursing - Practical Nursing
Giles County Vocational School
Pearisburg, VA03.1999
Advanced Diploma -
Narrows High School
Narrows, VA06.1998
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Clinical assessment
- Medication management
- Case management
- Critical thinking
- Interdisciplinary collaboration
- Training staff
- Wound care
- Strong clinical judgment
- Accurate documentation
- Patient and family advocacy
- Direct patient care
- Attention to detail
- CPR/AED
- EMR / EHR
- Infection control
- Home care
- Vitals monitoring
- Treatment plan modification
- Medication administration
- Treatment recommendations
- Medical supply management
- Tracheostomy care
- Healthcare personnel supervision
- Student precepting
- Medical procedure preparation
- Acute care expertise
- Intake and discharge
- Diagnostic test ordering
- Diagnostic test evaluations
- Insulin medication assistance
Certification
AHA CPR & First Aide
Timeline
RN Medical Team Administrator
Montgomery County Jail
10.2022 - 04.2024
Director of Nursing Home Health
Warm Hearth at Home
09.2018 - 10.2019
Hospice RN Case Manager
Medi Home Health And Hospice
12.2016 - Current
ICU Charge Nurse
Carilion Giles Community Hospital
04.2005 - 12.2016
Associate Degree In Nursing - Science
New River Community College
Licensed Practical Nursing - Practical Nursing
Giles County Vocational School
Advanced Diploma -
Narrows High School
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