Amy Flores
Tyler
Summary
Professional with experience in customer service and cash handling, demonstrating strong communication skills and reliability. Responsibilities included verifying transaction accuracy, maintaining records, and adhering to security procedures, which are essential in healthcare settings. Proven ability to resolve conflicts and maintain positive relationships with clients, showcasing patience and empathy critical for patient interactions. Bilingual in Spanish, enhancing the ability to communicate effectively with diverse populations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teller
Austin Bank
Tyler
07.2022 - Current
- Greet and assist customers in a professional manner.
- Verify the accuracy of transactions and maintain proper records.
- Follow security procedures to protect the bank’s assets and customer information.
- Teller Trainer.
- Accept and process deposits, withdrawals, loan payments, and utility bill payments.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
Front End Cashier
Brookshire's Grocery
Tyler
03.2021 - 07.2022
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Provided accurate change to customers when making transactions.
- Adhered to all health regulations concerning food handling practices.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
Team Member
Whataburger
Tyler
06.2020 - 03.2021
- Process payments in drive thru and lobby.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintain clean work environment.
- Helped in the kitchen with cooking.
Education
High School Diploma -
Tyler High School
Tyler , TX05-2022
Some College (No Degree) - Diagnostic Medical Sonography
Tyler Junior College
Tyler, TXSkills
- Customer service
- Cash handling
- Security procedures
- Excellent communication skills
- Reliable
- Patience and empathy
- Bilingual in Spanish
Languages
Spanish
Native/ Bilingual
Certification
- BLS
Accomplishments
- Technical Honor society.
- Phi Theta Kappa honor society.
References
References available upon request.
Timeline
Teller
Austin Bank
07.2022 - Current
Front End Cashier
Brookshire's Grocery
03.2021 - 07.2022
Team Member
Whataburger
06.2020 - 03.2021
High School Diploma -
Tyler High School
Some College (No Degree) - Diagnostic Medical Sonography
Tyler Junior College