Amy Flores
3019 8th St W Lehigh Acres
Summary
Seasoned paraprofessional excited to help students of different skill levels excel. Thrilled to assist teachers with needs to facilitate best possible educational environment. Ready to help students grow and learn through any type of support. professional specializing in customer service and office administration.
Notable achievements include increased customer satisfaction ratings and streamlined administrative processes. Dedicated to providing outstanding service and building strong customer relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Instructional Paraprofessional
Harsh Mash Elementary School-LCDS
Lehigh Acres
12.2024 - 02.2025
- Supported teachers in delivering instructional materials and lesson plans.
- Coordinated testing schedules and resources across multiple projects.
- Monitored system performance during different stages of the testing process.
- Learned new testing methods through continued education and research.
- Assisted students with special needs in daily learning tasks.
- Maintained a positive and inclusive classroom environment for all students.
- Organized classroom materials and resources for daily lessons.
- Supervised student behavior during recess and group activities.
Substitute Teacher
Kelly Education Services – Lee County District School
Fort Myers
02.2024 - 11.2024
- Greeted and assisted students, parents, and staff at front desk daily.
- Coordinated visitor check-in procedures to ensure safety and compliance.
- Maintained accurate student records and updated information in databases.
- Provided information about school programs and events to the community.
- Collaborated with teachers to facilitate communication between staff and parents.
Front Desk Agent
Seminole Casino Hotel Immokalee
09.2023 - 11.2023
- Facilitated guest registration by handling paperwork and processing payment information efficiently.
- Provided exceptional customer service to enhance guest experience.
- Supported Hotel Operations teams, including Bell, Facilities, and Housekeeping.
- Assisted Bell Concierge with delivery tasks when necessary.
- Promoted property amenities and offers to guests for enhanced visits.
- Verified account balances and processed payments for departing guests.
- Anticipated guest needs to address requests and concerns promptly.
Accounting Assistance
Cougar Companies
03.2022 - 11.2022
- Executed month-end closing activities, statements, and reporting processes.
- Processed daily tasks and managed inventory effectively.
- Handled vendor and customer payments efficiently.
- Reviewed and processed accounts payable activities to ensure accuracy.
- Applied cash receipts to customer invoices and reconciled accounts receivable records.
- Recorded wire payments in financial system promptly.
- Created new vendor forms, ensuring accurate insurance and date entries.
- Managed accounts payable entries timely and accurately.
Customer Service Representative
Alta Resources
Fort Myers
10.2015 - 03.2022
- Managed inbound and outbound calls to ensure efficient customer service.
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries and product information.
Cashier
Pollo Tropical
09.2015 - 07.2016
- Processed payments and vouchers for customers efficiently.
- Maintained cleanliness by wiping down counters, chairs, and tablets.
- Inspected food items for damages and reported findings to supervisors.
- Handled orders and managed cash transactions accurately.
Education
High School -
East Lee County High School
Lehigh Acres, FL05-2015
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZSome College (No Degree) - Business Management
Florida Southwestern State College
Fort Myers, FLSkills
- Microsoft Excel and Office Suite
- Office administration
- Bilingual communication (Spanish & English)
- Attention to detail
- Task management
- Data processing accuracy
- Discretion and ethics
- Punctuality and organization
- Record managemen
- Conflict resolution
- Communication skills
- Time management
- Data entry accuracy
- Safety compliance
- Lesson planning
- Classroom management
References
- Bob, Trombino, Former Boss (239)220-7905
- Glenda, Smith (239) 689-0807
- Brian Adams (239) 738-3469
Awards
- Top #2 Accomplishing company metrics.
- 5 consecutive months top #1 providing 1st class customers services.
Certification
- CPR K-12 Schools Certificate
(American Heart Associations )
- Paraprofessional Certification
Languages
Spanish
Native/ Bilingual
Accomplishments
- Owner of Balloons by Amy, a small business company that offers floral bouquets, fruits arrangements and party decorations.
- Since 2018
Timeline
Instructional Paraprofessional
Harsh Mash Elementary School-LCDS
12.2024 - 02.2025
Substitute Teacher
Kelly Education Services – Lee County District School
02.2024 - 11.2024
Front Desk Agent
Seminole Casino Hotel Immokalee
09.2023 - 11.2023
Accounting Assistance
Cougar Companies
03.2022 - 11.2022
Customer Service Representative
Alta Resources
10.2015 - 03.2022
Cashier
Pollo Tropical
09.2015 - 07.2016
High School -
East Lee County High School
Bachelor of Science - Elementary Education
Grand Canyon University
Some College (No Degree) - Business Management
Florida Southwestern State College
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