AMY FLORES
Temple
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
19
19
years of professional experience
Work History
Sales Support Specialist remote
Conentrix Inc (American Express)
Temple
05.2024 - Current
- Managed customer inquiries through multiple communication channels effectively.
- Driving revenue and enhancing customer loyalty by promoting, selling, and supporting financial products like credit cards and merchant services
- Identifying prospects, managing pipelines, providing consultations to business owners, and ensuring compliance with company standards.
- Actively promote American Express products (cards, services) to new and existing customers.
- Build relationships with business owners to understand their needs and recommend tailored solutions, often focusing on Small Business or Corporate accounts.
Owner/Operator
Shishman Mediterranean Grill
Austin
03.2017 - 12.2023
- Food truck/catering expertise
- Proficient in event marketing, booking, and sales
- Skilled in menu creation
- Experienced in team training and scheduling
- Dedicated to a 24/7, 365-day work ethic
- Capable of heavy lifting and hard work
- Adept at multitasking multiple projects under pressure
- Flexible and adaptable to various work environments
- Strong emphasis on excellent customer service skills
- Managed daily operations of a Mediterranean restaurant and ensured smooth service.
Licensed Real Estate Sales Agent
10.2010 - 12.2023
- Guided homebuyers and sellers on the market status of residential and land markets
- Maintained high referral rates and received exceptional feedback from previous clients
- Developed close relationships with local realtors and promoted builders to expand the referral network
- Educated clients on the current real estate market and addressed their inquiries
- Cold-called clients to secure exclusives
- Coordinated appointments with prospective buyers to showcase properties
- Prepared contract documents, purchase agreements, and closing statements
- Assisted in creating marketing material for properties
- Negotiated contracts with clients and other involved parties
- Conducted door-to-door marketing initiatives
Tech Support
Independent Contractor
Austin
04.2013 - 03.2017
- Review and analyze simple and complex blocked cards
- Detect fraudulent orders, determining appropriate next steps
- Cancel fraudulent orders and facilitate communication between customers, credit card banks, and shipping carriers
- Analyze and identify trends from exception reporting
- Review credit issues and processes as needed
- Research and resolve card-not-present chargeback disputes
- Represent the company with customers and partner organizations
- Identify and propose innovative ideas to enhance the customer experience
- Achieve or surpass performance and productivity goals
- Provide enterprise-level dedicated support and hardware assistance
- Handle tickets for both single users and multiple users, ensuring smooth operations for the entire company
- Manage a high volume of customer service calls and emails.
- Source special products and services to meet unique customer needs
- Manage a diverse range of customer service and administrative tasks to resolve customer issues promptly and effectively
- Apple Fraud department | Microsoft Tech Support Specialist | Dell Inside Sales | TSA Government contracts | Harte Hanks Customer Support
- Provided company users with tech support for IT problems and account maintenance.
Virtual Office Manager
Guru
Austin
10.2006 - 07.2010
- Implemented a consultative selling approach for all inbound calls
- Ensured computer system information was up-to-date and accurate
- Eliminated outdated records by sending them for scanning
- Verified and logged deadlines for responding to daily inquiries
- Identified and resolved system and account issues
- Developed training manuals aimed at resolving challenging customer issues
- Offered high-level product and leadership support to representatives and clients
- Generated and distributed daily reports and order acknowledgments to relevant personnel
- Addressed negative customer feedback promptly and effectively
- Managed scheduling and communication for multiple clients effectively.
Education
Sales School -
Family Heritage Life insurance
Real estate license -
Texas Real Estate Commission
Bachelors - Information systems security
Westwood University
Food Managers Certification -
Skills
- Problem-solving
- Team management
- Decision-making
- Payroll
- Inventory
- Recruiting
- Microsoft Office
- Customer relationship management
- Financial product promotion
- Compliance management
- Negotiation techniques
- Contract preparation
- Team training and development
- Customer service excellence
- Cross-selling techniques
- Performance tracking
- CRM software proficiency
- Microsoft office expertise
- Complaint resolution
- Account management
- Time management
- Cold calling
- Lead generation
- Market research
- Written communication
- Order processing
- Networking skills
- Organizational skills
- Direct sales
- Contract negotiation
- Point of sale operation
- Pricing strategy
Timeline
Sales Support Specialist remote
Conentrix Inc (American Express)
05.2024 - Current
Owner/Operator
Shishman Mediterranean Grill
03.2017 - 12.2023
Tech Support
Independent Contractor
04.2013 - 03.2017
Licensed Real Estate Sales Agent
10.2010 - 12.2023
Virtual Office Manager
Guru
10.2006 - 07.2010
Sales School -
Family Heritage Life insurance
Real estate license -
Texas Real Estate Commission
Bachelors - Information systems security
Westwood University