Amy Fonseca
Miami,FL
Summary
Computer Engineering student with hands-on experience in case management and data analysis. Demonstrated ability of enhancing operational efficiency through effective documentation and interdepartmental collaboration. Strong organizational and problem-solving skills with an interest in construction operations, infrastructure, building systems, and technical field services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Family Service Case Specialist
Head Start Program
Miami, USA
09.2024 - Current
- Utilized electronic case management systems to systematically maintain and organize digital records for improved operational efficiency.
- Assessed and verified documentation for precision and thoroughness in alignment with project requirements.
- Facilitated interdepartmental collaboration to enhance daily operations and workflow efficiency.
Counselor
Riviera Day School
Miami, USA
05.2024 - 08.2024
- Coordinated daily schedules and activities for student groups.
- Communicated with staff and families to support daily operations.
- Assisted with logistics and problem solving in a fast-paced environment.
Concierge
5th Avenue
Miami, USA
10.2023 - 03.2024
- Facilitated client request processes utilizing phone, email, and scheduling systems to enhance service delivery.
- Coordinated services between vendors, residents, and management teams.
- Addressed and resolved customer issues while ensuring exceptional service standards.
Customer Service Representative
SE Grocers
Miami, USA
10.2022 - 07.2023
- Resolved customer inquiries, providing accurate information and enhancing satisfaction.
- Processed transactions and handled customer requests in a high-volume environment.
- Maintained accuracy while supporting daily operations and team workflow.
Education
Bachelor of Science - Computer Engineering
Florida International University
Miami, FL06-2027
Associate of Arts - General Studies
Miami Dade College
Miami, FL05-2023
Skills
- Case management
- Data Analysis
- Technical Documentation
- Operations Coordination
- Microsoft Office
- Bilingual: English & Spanish
- Python
- Jupyter Notebook
- Stata
- Linux (Ubuntu)
- VirtualBox
Certification
- OSHA 10, In Progress
- AutoCAD, In Progress
Timeline
Family Service Case Specialist
Head Start Program
09.2024 - Current
Counselor
Riviera Day School
05.2024 - 08.2024
Concierge
5th Avenue
10.2023 - 03.2024
Customer Service Representative
SE Grocers
10.2022 - 07.2023
Bachelor of Science - Computer Engineering
Florida International University
Associate of Arts - General Studies
Miami Dade College