Danishia Whatley
Bowie,MD
Summary
A recent graduate from a B.S. in Health Administration/Management program with strong strategic planning skills, Quality assurance, financial budgeting, Research, and analysis. Experienced in medical practice and nonprofit office administration. Skilled at managing Registration, Management/Compliance issues, Decision Making, Information Management, Quality Assurance, Scheduling, Project Oversight, Risk Management, Time-management, medical office administration, and analytical skills needed to perform the position effective and efficiently. Experienced in medical records and using different electronic health record systems. Experienced in Assisting with interviews and decision-making process for potential candidates. I strive to provide 6-star service to all. I love making people smile with my bubbly personality/active listening skills. Skilled in using time management and effective communication needed to perform daily tasks. Known for patience under pressure with remained attention to detail and progress meeting organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
FAMILY INVESTMENT SPECIALIST/CASE MANAGER
Department Of Human Services-DSS
02.2023 - Current
- Provides customer service and direct services to individuals, customers, or families in need for services.
- Interviews customers via phone and in-person to determine program and financial eligibility and provide case management services for Family Investment Administration programs in accordance with federal, state, and local laws, policies, rules and regulations
- Review customer documents and reports for completeness and discrepancies of all information provided
- Explain program requirements and options, to collect and complete required documentation, to refer customers to other program services or agencies as appropriate and to monitor customer progress and use of assistance
- Establish and maintain case records using computerized database systems and calculate incomes and resources to establish benefit level
SCHEDULER
OCCUPATIONAL HEALTH, WMATA- OHAW
04.2021 - 06.2021
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Answered phone calls and emails pertaining to received return to duty documentation and scheduling appointments.
- Worked with leadership to identify gaps in scheduling and offered ideas to implement changes to accommodate employee access to appointments
- Maintained Confidentiality of files/records, and information specific to employees and applicants seen in office.
- Trained 2 colleagues on daily OHAW scheduling operations software to improve communication with other divisions to better understand the position duties performed.
CLIENT SERVICES REPRESENTATIVE/MEDICAL ASSISTANT
WHITMAN WALKER HEALTH
11.2017 - 04.2021
- Greets and Welcome Patient’s and Visitors in a respectful and friendly manner
- Managed all patients Registration at each visit utilizing established policies for the complete and up-to-date patient and insurance information
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Verified patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patient appointments
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
CLINICAL MEDICAL ASSISTANT/SURGICAL SCHEDULER
HOWARD UNIVERSITY HOSPITAL PLASTICS, BARIATRICS, Allscripts
08.2016 - 01.2017
- Scheduled and rescheduled patient appointments for procedures and services needed.
- Coordinated administrative and surgical procedures for surgeons
- Pre-authorized patient surgical procedures with health insurance company prior to scheduling appointments
- Maintained and ordered medical office supplies needed to perform daily duties
- Documented vital signs and health history for patients in clinic and hospital environments.
CLINICAL MEDICAL ASSISTANT
UNITY HEALTHCARE
07.2015 - 05.2016
- Prepared patients and EHR for provider visits, reported special problems or complaints to the provider, and assist during exams as needed
- Collected and recorded patient results into medial record for physician review and treatment
- Assisted with referrals and appointments for patients, obtaining authorizations as needed, and follow up to ensure appointments kept
- Assisted physicians with patient procedures and treatment evaluation
- Maintained surgical instruments, Clean and prepared sterilization as required .
REGISTRATION OFFICER
GEROGE’S HOSPITAL CENTER
10.2009 - 03.2011
- Greet and welcomed patient’s and visitors in a friendly and respectful manner
- Educated patient’s on Insurance co-payments, deductibles, and out of pocket cost
- Collected and verified patient demographics using the EMR system database
- Managed front and back registration office with minimal supervision
- Managed patient admission & discharge procedures within departments.
ADMINISTRATIVE SUPPORT WORKER
BIERMAN, GEESING & WARD, LLC
04.2008 - 11.2009
- Proofread documents, reports, correspondences for review and correction before sending out to appropriate parties
- Typed, scanned, and closed Deed of Appointments, Certificate of Publication, and processed foreclosures
- Compiled data for financial reports and maintained records, reports in accordance with company guidelines and procedures
- Performed data entry and word processing using assigned computer access to retrieve client information
Education
BACHELOR OF SCIENCE - Health Administration
UNIVERSITY OF PHOENIX
Phoenix, AZ08.2022
Skills
- Eligibility Assessments
- Case Management
- Database systems
- Effective Communication
- Problem Solving
- Time Management
- Conflict resolution
- Strategic Planning
- Computer Literacy
- Leadership & Professional Development
- Customer Service Skills
- Research & Analysis
Accomplishments
- Performance Development, and Strategic Planning
- Project Highlight: Applied Applications of the Strategic Planning Process for a Health Care
- Organization Outcome
- Analyzed the use of demographic data, Surveillance data, and vital statistics in Public and Community Health
- Skills & Abilities
- Relationship building & Retention
- Research and Analysis
- Risk Assessment & Risk Management
- Information systems Management
- Strategic planning
- Leadership & Professional Development
- Hiring and recruitment
- Effective Communication2
Certification
- Strategic Planning
- Administrative Professional tips
- Communication, Collaboration, & Critical Thinking
Timeline
FAMILY INVESTMENT SPECIALIST/CASE MANAGER
Department Of Human Services-DSS
02.2023 - Current
SCHEDULER
OCCUPATIONAL HEALTH, WMATA- OHAW
04.2021 - 06.2021
CLIENT SERVICES REPRESENTATIVE/MEDICAL ASSISTANT
WHITMAN WALKER HEALTH
11.2017 - 04.2021
CLINICAL MEDICAL ASSISTANT/SURGICAL SCHEDULER
HOWARD UNIVERSITY HOSPITAL PLASTICS, BARIATRICS, Allscripts
08.2016 - 01.2017
CLINICAL MEDICAL ASSISTANT
UNITY HEALTHCARE
07.2015 - 05.2016
REGISTRATION OFFICER
GEROGE’S HOSPITAL CENTER
10.2009 - 03.2011
ADMINISTRATIVE SUPPORT WORKER
BIERMAN, GEESING & WARD, LLC
04.2008 - 11.2009
BACHELOR OF SCIENCE - Health Administration
UNIVERSITY OF PHOENIX
- Strategic Planning
- Administrative Professional tips
- Communication, Collaboration, & Critical Thinking
Similar Profiles
Melissa PoolMelissa Pool
Data Entry Intern at DSS Human ResourcesData Entry Intern at DSS Human Resources
Mohammed AfruzzamanMohammed Afruzzaman
Job Opportunity Specialist/ Case Manager at NYC DSS/ Human Resources Administration.Job Opportunity Specialist/ Case Manager at NYC DSS/ Human Resources Administration.
Hilary A. LaskeyHilary A. Laskey
Deputy Executive Director, Operations at Department of Human Services/Social Services AdministrationDeputy Executive Director, Operations at Department of Human Services/Social Services Administration