Mohammed Afruzzaman
1520 Story Ave, Apt # 302, Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Job Opportunity Specialist/ Case Manager
NYC DSS/ Human Resources Administration.
05.2023 - Current
- Maintained accurate client records in accordance with agency policies and procedures, ensuring data integrity for reporting purposes.
- Established a positive reputation for the organization within the local community through exceptional client outcomes and professional collaborations with other service providers.
- Developed partnerships with community organizations to expand available resources for client support services.
- Evaluated the effectiveness of program initiatives through regular review of data and client feedback, implementing improvements as needed.
- Screen applicants to determine whether an emergency need for cash, SNAP and/or medical assistance is apparent, or whether applicants may be assisted on a non-emergency basis, direct applicants through appropriate channels accordingly.
Traffic Enforcement Agent II
NYPD-New York City Department Of Police.
06.2022 - 05.2023
- Educated drivers on the importance of obeying traffic laws through community outreach programs and presentations.
- Enhanced pedestrian safety by monitoring crosswalks and assisting individuals in crossing streets safely.
- Collaborated with local law enforcement agencies to coordinate efforts for optimal results in maintaining safe roadways.
- Reduced accidents at intersections by directing traffic during peak hours and special events.
Busser/Food Server Assistant
Wayan
11.2018 - 06.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Executive Officer
Prime Bank Limited Bangladesh.
01.2009 - 08.2018
- Oversaw daily financial operations, including deposits, withdrawals, and transfers, ensuring accuracy and adherence to regulatory guidelines.
- Conducted regular client reviews, proactively suggesting investment opportunities, and optimizing their financial portfolios.
- Resolved escalated customer issues with a focus on achieving customer satisfaction and maintaining the bank's reputation.
- Ensured compliance with all regulatory requirements and internal policies, mitigating potential risks and maintaining the bank's integrity.
- Conducted regular audits of account documentation and transactions to identify any discrepancies and prevent potential compliance breaches.
- Stayed up to date with industry regulations and trends, implementing changes to internal procedures to stay ahead of regulatory changes.
- Handled administrative management, personnel issues and supply requirements for unit.
Assistant Officer
Al-Arafah Islami Bank Limited Bangladesh.
11.2006 - 12.2008
- Facilitated seamless coordination between management teams during project implementation phases.
- Improved efficiency with multitasking skills, handling multiple requests simultaneously without sacrificing quality.
- Supported department heads in managing schedules, appointments, travel arrangements, and meetings efficiently.
- Reduced errors in reports by diligently proofreading and editing various documents.
Education
MBA - Management.
Bangladesh National University.
Dhaka, Bangladesh. 08.2006
Skills
- Time Management
- Problem Solving
- Conflict Resolution
- Collaboration
Timeline
Job Opportunity Specialist/ Case Manager
NYC DSS/ Human Resources Administration.
05.2023 - Current
Traffic Enforcement Agent II
NYPD-New York City Department Of Police.
06.2022 - 05.2023
Busser/Food Server Assistant
Wayan
11.2018 - 06.2022
Executive Officer
Prime Bank Limited Bangladesh.
01.2009 - 08.2018
Assistant Officer
Al-Arafah Islami Bank Limited Bangladesh.
11.2006 - 12.2008
MBA - Management.
Bangladesh National University.
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