David Lamm
Eligibility Specialist 1
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Skilled in problem-solving and identifying solutions meeting clients' and Agency needs.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Eligibility Specialist
NYC Human Resources Administration - IREA ARU
New York, NY
09.2018 - Current
- Process cases from Social Security Administration for reimbursement.
- Review relevant information in Welfare Management System (WMS), Index of Payer (IPAY) and Government to Government Services Online (GSO) prior to calculating cases in Division of Financial Review and Processing (DFRP) system.
- Verify clients’ demographics, household size, grants received, and other related data in Welfare Management System (WMS), Index of Payer (IPAY) and Government to Government Services Online (GSO). Make sure recoupments/overpayments are accurate.
- Budget client's Supplemental Security Income (SSI), Old Age, Survivors and Disability Insurance (OASDI) amounts. Close clients case when necessary.
- Scan and Index client's case files into HRA One Viewer.
- When necessary in place of Unit Clerk, do case intake for Assistance Reimbursement Unit (ARU). Prepare cases from Social Security Administration and assign to Eligibility Specialists. Process case assignment information in MS Excel. Create relevant reports.
- Assisted in implementation of paperless system to process cases. Trained staff in paperless case processing.
Clinical Systems Analyst
Northeast Provider Sol, Westchester Medical Center
Valhalla, NY
05.2017 - 12.2017
- Provided day-to-day application support to various ambulatory departments in Westchester Medical Center's network; including issue tracking and troubleshooting until resolved.
- Escalated major system issues to application support vendor(s) and track until remediated.
- Provided system training for all required personnel, in addition to preparation, development, and maintenance of training plans and materials.
- Assisted with system implementation planning, system set-up, configuration, training, go-live support, and post-implementation monitoring.
- Performed application installs, testing, upgrades as necessary
- Managed locked accounts and password resets.
Technical/Software Support
Terrapin Health Systems
Ardsley, NY
04.2012 - 04.2017
- Visit multiple work sites to problem solve EHR and Patient Management software. Investigate and solve various computer hardware/software issues.
- Create and administer user accounts in EHR software and MS Office accounts for all employees.
- Worked on successful transition from server based to cloud based EHR system.
- Communicate physicians requests for various changes within EHR system.
- Follow through the successful completion of service requests, act as liaison between off site hospital IT departments and EHR vendor to ensure functionality/compatibility of system in different operating environments.
Education
Bachelor of Business Administration - Information Systems
Andrews University
Berrien Springs, MI 09.1998 - 08.2004
Skills
Proficient in MS Word, Excel, and PowerPoint Knowledge of WMS, POS, DFRP Content Management System, and HRA One Viewer
Timeline
Eligibility Specialist
NYC Human Resources Administration - IREA ARU
09.2018 - Current
Clinical Systems Analyst
Northeast Provider Sol, Westchester Medical Center
05.2017 - 12.2017
Technical/Software Support
Terrapin Health Systems
04.2012 - 04.2017
Bachelor of Business Administration - Information Systems
Andrews University
09.1998 - 08.2004
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