Amy Foster
Gopuff Pharmacy
Blue Bell,PA
1
Certification
2022
years of professional experience
Dynamic leader in regional operational management with a proven track record in high-volume pharmacies within the Philadelphia market. Directed operations for the Northeast corridor as HUB Leader for Omnicare's assisted living program, driving substantial improvements in efficiency and service delivery. As Pharmacy Director at PharMerica, consistently achieved revenue growth and enhanced quality outcomes while fostering a culture of team engagement and high performance. Committed to leveraging extensive expertise to optimize operations and deliver exceptional results that exceed organizational goals.
Work History
Pharmacy Director
- Owned LTC pharmacy operational performance management to achieve operational targets and uphold federal, state, and local compliance requirements.
- Managed mobilization and operational readiness of required resources to support customer commitments.
- Utilized supply chain and pharmacy operations knowledge to assess and refine pharmacy workflows, driving more efficient pharmacy operations.
- Coordinated partnership operations with multiple pharmacies while managing account relationships and courier logistics to ensure medication delivery routes align with customer needs.
- Coordinated end-to-end pharmacy staff lifecycle—recruiting, hiring, training, and engagement—to meet pharmacy goals.
- Applied business acumen to improve employee engagement strategies and ensure compliance across organizational requirements.
- Oversaw daily pharmacy operations, ensuring accurate dispensing, maintaining inventory control accuracy, and coordinating pharmacy workflow for efficiency.
- Managed over 80 pharmacists and technicians to support compliance, productivity, and consistent customer service standards through targeted coaching.
- Reviewed prescriptions and medication profiles, verifying medication details to support safe, accurate order processing.
- Enforced DEA and federal regulations to support audit readiness and protect medication security.
- Managed medication distribution for 300+ long-term care facilities, prioritizing timely delivery and rapid resolution of distribution issues.
- Tracked and reconciled controlled substance handling activities, tightening monitoring processes to reduce discrepancies.
- Improved pharmacy process efficiency through streamlined scheduling, staffing coordination, and operational procedure management.
- Collaborated with physicians, nurses, and facility staff to resolve medication concerns and support optimized patient care.
- Tracked pharmacy staff performance, guided workflow execution, and ensured productivity and customer satisfaction.
- Handled customer complaints professionally and efficiently by performing root-cause analysis investigations to determine issue drivers and drive effective resolution.
- Oversaw budget planning and expense management activities to control costs and support profitability without compromising quality of care.
- Established customer-centric pharmacy culture to foster long-term loyalty among patients.
- Assessed candidates during hiring process, identifying top talent aligned with requirements for delivering outstanding pharmaceutical care services.
- Delivered consistent performance feedback and coaching, facilitated mentoring opportunities, and organized career advancement resources to enable employee growth and development.
- Built and sustained collaborative relationships with healthcare providers to support seamless coordination of patient care.
- Ensured pharmacy regulatory compliance and maintained up-to-date dispensing records to support accurate medication tracking.
- Conducted patient discussions regarding medical histories to support effective medical recommendations.
Pharmacy Manager and Consultant
2 Years- Consulted and developed a plan to open an online pharmacy with Gopuff for instant needs pharmacy.
- Consulted on and developed strategic plan for launching online pharmacy with Gopuff, focusing on instant needs.
- Worked with engineering and product team to make an app that was compliant with all federal guidelines.
- Oversaw design and construction of multiple pharmacies.
- Acquired state licensure for a new pharmacy, along with NABP.
- Acquired pharmacy vendor and management system, overseeing drug inventory maintenance for operational efficiency.
- Worked with legal team to develop HIPAA guidelines and standards.
- Hired and trained pharmacists and consultants across four states, enhancing team capabilities and service delivery.
- Coordinated staffing and scheduling processes to ensure efficient pharmacy operations.
- Managed the South Philadelphia pharmacy delivering within 30 minutes.
Omnicare GM/HUB Leader for Senior living
- Overseeing 13 Omnicare pharmacies on Northeast Coast
- Oversaw pharmacy operations to ensure efficiency and compliance. across multiple pharmacies to meet targets while ensuring compliance with federal, state, and local regulations.
- Ensured appropriate resources are mobilized and operating effectively to meet customer commitments throughout 7 states. Migrated over 200 facilities to the King of Prussia location.
- Partner with multiple pharmacies and Account Management to ensure medication delivery routes meet customer needs.
- Leveraged expertise in supply chain and pharmacy operations to ensure improved processes and create optimal efficiency of each pharmacy location.
- Leveraged expertise in supply chain and pharmacy operations to ensure improved processes and create optimal efficiency of each pharmacy location.
- Consulted with internal partners to develop action plans to address customer risks and opportunities.
- Recruited, hired, trained, and engaged pharmacy staff to achieve pharmacy goals.
- Coached and developed direct reports to enhance their management skills.
- Operated with strong business acumen; held responsible for overall front-end operation metrics in 7 states, while focusing on employee engagement and compliance.
District Pharmacy Manager
- Oversaw Pharmacy Operations of 21 stores in the Philadelphia Metro Market
- Led over 60 pharmacists and over 300 technicians to accurately fill and dispense more than 50,000 prescriptions weekly in a competitive retail market.
- Managed $240 million in sales generating $40 million in profit annually.
- Controlled $18 million in payroll expenses through implementation of expense and staffing controls across all stores, ensuring quality standards were met.
- Managed all aspects of human resources for all 21 stores including building a talent pipeline, hiring, and onboarding, training and development, and on-going coaching for all pharmacists and interns, leading to an engaged and results oriented team.
- Monitored and developed all customer service initiatives, including patient care workflow, improving key customer service metrics; ended 2017 with 86% stores rated excellent status.
- Ensured 100% compliance with all federal and state regulatory bodies, DEA and the Pennsylvania State Board of Pharmacy.
- Initiated the successful opening and licensing of all stores & relocations, on time and within budget.
- Directed all aspects of pharmacy inventory management for the district, purchases, returns, generic usage, and recalls, to maintain profitability and margin targets.
- Effectively managed all aspects of loss prevention including investigations and reporting of loss to the DEA while consistently maintaining one of the lowest shrinkage levels in an urban setting.
Pharmacy Manager (Pharmacist in Charge)
- Managed pharmacy operations across Philadelphia markets to maintain compliance and service quality.
- Managed daily operations at highest-volume CVS location in Philadelphia to optimize workflow and maintain customer service standards.
- Oversaw daily pharmacy operations, coordinating dispensing workflows to uphold prescription accuracy, regulatory compliance, and patient safety.
- Managed daily dispensing operations by assigning workflows to pharmacists and technicians and resolving dispensing issues as they arose.
- Oversaw inventory control to support efficient stock management, effective stock rotation, and controlled substance accountability compliance.
Education
Bachelor of Science - Pharmacy
- 3.8 GPA
Skills
Regulatory compliance
Quality assurance
Inventory control
Loss prevention management
Operations management
Workflow optimization
Process improvement
Service optimization
Performance metrics
Data analysis
Budget development
Training and mentoring
Team leadership
Customer service
Operational efficiency
Strategic planning
Certification
Pennsylvania Pharmacist License RP042513L, Pennsylvania Authorization to Administer Injections RP1000931, CPR certificate – Red Cross
PROFESSIONAL AWARDS
Talent Champion (Hiring and recruitement) – 2014, Paragon Award – (Highest level Pharmacist award) 2002
Timeline
Pharmacy Manager and Consultant
Gopuff Pharmacy
01.2020 - 01.2022Read More
Pharmacy Director
Pharmerica
2022 - 2026Read More
Omnicare GM/HUB Leader for Senior living
CVS HEALTH/Omnicare
2018 - 01.2020Read More
District Pharmacy Manager
CVS Pharmacy
2003 - 2017Read More
Pharmacy Manager (Pharmacist in Charge)
CVS Pharmacy
1996 - 2003Read More
TEMPLE UNIVERSITY SCHOOL OF PHARMACY
Bachelor of Science from Pharmacy
Read More