Amy Franklin
IT Graduate
Pataskala,OH
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure junior level Agile position. Ready to help team achieve company goals. Able to learn and adapt to new software systems quickly.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Fraud Investigator
Discover Financial Services, DFS
New Albany, OH
10.2012 - 10.2013
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Investigated cases of credit card fraud
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Provided exemplary level of customer service to clients and company personnel.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Developed and maintained courteous and effective working relationships.
Learning Network Operator
Ohio University
Lancaster, OH
09.2011 - 06.2012
- Set up lighting and audio for e-classroom streaming, recorded footage and resolved technical issues.
- Managed daily tasks and assignments with faculty members.
- Operated computer programs to prepare video recordings for lectures.
- Reviewed and resolved escalated network issues.
Education
Bachelor of Science - Information Technology
Franklin University
Columbus, OH 09.2012 - 10.2013
Associate of Applied Business - Computer Science
Ohio University
Lancaster, OH 09.2010 - 06.2012
Skills
Procedure review
Detection models
Report filing
Financial Fraud
Data analysis
Dispute Resolution
Multitasking Abilities
Attention to Detail
Flexible and Adaptable
Analytical and Critical Thinking
Decision-Making
Organization and Time Management
Report preparation
Creative problem solving
Excellent communication skills
Timeline
Fraud Investigator
Discover Financial Services, DFS
10.2012 - 10.2013
Bachelor of Science - Information Technology
Franklin University
09.2012 - 10.2013
Learning Network Operator
Ohio University
09.2011 - 06.2012
Associate of Applied Business - Computer Science
Ohio University
09.2010 - 06.2012