Christy M Shepherd
Lilburn,Ga
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken claims investigator, promoting exemplary talents in reviewing accounts and identifying issues.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Fraud Investigator
Artech LLC
Norcross, GA
04.2021 - 11.2021
- Detail actions taken and outcome as required in Siebel program and confirm no other handling.
- Conducted prompt and thorough investigations on referred files.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Carried out day-to-day duties accurately and efficiently.
Licensed Total Loss Claims Adjuster
State Farm Insurance
Johns Creek, GA
06.2017 - 10.2020
- Obtained and maintained claims adjuster license in 9 states
- WY, DE, GA, TX, NH, SC, VT, CT, OK
- Advanced training on claim handling, either via written or verbal requests either via owner of vehicle or legal representation obtained.
- Assist new team members with questions or concerns as it relates to claim handling
- Sharing accurate and efficient ideas to make the transition to the team and the industry seamless
- Assisting where needed in special projects such as storage mitigation, electronic customer correspondence and rental reservations
- Consistently meeting/exceeding team wide metrics in areas requested by upper management
- That includes, call handling, average call time, average wrap time and calls per hour
- Claim handling documentation in preparation for audits or legal routes should the claim be escalated
- Effective claim handling, researching and documentation, and communicating research findings to all parties
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments and policy coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Verified insurance claims and determined fair amount for settlement.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Answered questions posed by insured and attorneys.
- Analyzed information gathered by investigations to report findings and recommendations.
Scheduler/Home Warranty Representative
BPG-Buyers Protection Group
Johns Creek, GA
03.2013 - 06.2017
- Schedule and maintain the appointments for over 200 inspectors and Engineers across the United States
- Understanding the needs and demands of the Real Estate industry while sustaining and maintaining working relationships of inspectors in the field and new and returning agents and homeowners
- Successfully completed training and execution of the process of listing, selling and maintaining both residential and commercial properties
- Knowledge of the Home Warranty offered within the company
- Implementing fresh ideas to allow for a smoother inspection and warranty process
- Following up on inquiries and increasing company revenue based on client needs and inquiries
- Optimized organizational processes by effectively managing inspectors schedules while adhering to realtor and client requests.
- Input data in BUGS to create updated status reports for quick reference of project progress and deadlines.
- Scheduled and confirmed appointments and meetings for assigned inspectors and contractors.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Education
Associate of Science - Criminal Justice
ITT Technical Institute
Johns Creek, Ga 01.2009 - 06.2012
High School Diploma -
DM Therrell High School
Atlanta, GA 08.2000 - 05.2004
Skills
Extensive PC and Mac knowledge with an assortment of computer programs needed to assist in properly performing career duties Excellent critical thinking skills, in-depth knowledge of the general processes at it pertains to the position, creative expertise in online marketing and sales by way of my own Small Businessundefined
Timeline
Fraud Investigator
Artech LLC
04.2021 - 11.2021
Licensed Total Loss Claims Adjuster
State Farm Insurance
06.2017 - 10.2020
Scheduler/Home Warranty Representative
BPG-Buyers Protection Group
03.2013 - 06.2017
Associate of Science - Criminal Justice
ITT Technical Institute
01.2009 - 06.2012
High School Diploma -
DM Therrell High School
08.2000 - 05.2004
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