Summary
Overview
Work History
Education
Skills
Timeline
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SWATI SRIVASTAVA

Plainfield,NJ

Summary

HR and Service Delivery professional with over 8 years of experience in client engagement, talent acquisition, and operations management across healthcare, IT, and financial services. Demonstrated success in leading cross-functional teams and optimizing delivery processes for Fortune 500 clients. Proficient in platforms such as Job Diva, Beeline, Fieldglass, and PeopleSoft to enhance workflows and monitor KPIs. Recognized for critical thinking and data-driven decision-making that fosters sustainable business growth.

Overview

8
8
years of professional experience

Work History

Service Delivery Manager

Artech LLC
Morristown , NJ
04.2024 - Current

Served as primary liaison between clients in banking sector and internal teams to assess hiring needs.

Cultivated strong, long-term client relationships through consistent service delivery.

Managed full interview process, including scheduling, candidate preparation, and timely updates.

Oversaw daily task execution, ensuring submissions, follow-ups, and documentation were completed promptly.

Collaborated closely with recruiting team to develop effective, tailored sourcing strategies.

Partnered with cross-functional teams to enhance operational efficiency.

Utilized Job Diva and Beeline platforms for job postings, submission tracking, and performance monitoring.

Proactively identified and resolved delivery bottlenecks to uphold service quality.

HR Operations Manager

Talent4Health LLC
01.2022 - 07.2023
  • Provided leadership in achieving HR goals and objectives for assigned departments.
  • Develop interesting content for various social media platforms such as fliers, emails, handouts etc.
  • Building and maintaining strategic partnerships with client POCs and hiring managers for direct clients.
  • Take part in monthly strategy meetings to discuss social media plans for marketing strategies.
  • Post content consistently on popular platforms like Facebook, Instagram, and LinkedIn.
  • Plan and execute campaigns to increase brand awareness and engagement.
  • Worked with clients NYCHH, Mount Sinai, NY-Prebysterian, Allied Health, Rightsourcing, etc.
  • Drive technical decisions at the customer that helps them achieve Business value with T4H services, and thereby secure long-term sustainable growth for T4H.
  • Coordinated with cross-functional teams to ensure successful execution of client projects and analysis of financial data.
  • Coordinated account activities with internal departments and client, resulting in a 60% increase in customer retention.
  • Anticipated challenges and recommended innovative solutions for complex problems.
  • Implemented a system for tracking and reporting on team performance, providing key insights for management.
  • Participated in a team project with successful result, demonstrating time management and teamwork skills.
  • Developed thorough understanding of policies, procedures and safety rules.
  • Researching root cause and problem solving.
  • Managed onboarding, background check and compliance teams.
  • Managed a team of 10+ employees to successfully complete a major project on time and within budget.

Human Resources Manager

ASK Consulting Inc.
04.2021 - 12.2021
  • Managed employee relations issues, resolving disputes and conducting investigations for clients including Accenture and Wells Fargo.
  • Facilitated meetings with management to discuss progress and challenges across all associate clients.
  • Collaborated with hiring managers to define requirements and align them with business and technology strategies.
  • Streamlined onboarding process, achieving 45% reduction in time required for new employee integration.
  • Assisted with recruiting and onboarding, conducting interviews and completing background checks.
  • Developed reports and dashboards to monitor delivery progress and service effectiveness.
  • Utilized several portals including Hire Right, FADV, Sterling, and LaborEdge for recruitment processes.

HR Operations Lead

Artech LLC
02.2017 - 02.2021
  • Structured and operates (process & procedure) to better support the contract resources at the client such as Accenture, Bristal Myers, Google, IBM, and all pharma and MSP companies.
  • Drive technical decisions at the customer that helps them achieve Business value with Artech's services, and thereby secure long-term sustainable growth for Artech.
  • Monitor key performance indicators (KPI) to determine a roadmap to enhance task performance.
  • Created a detailed handbooks/SOPs to provide new hires with detailed information about the company and its policies and procedures.
  • Acted as strategic adviser to Internal business leaders and participate in monthly and quarterly business reviews, data reporting, follow internal reporting metrics for continuous improvement.
  • Responsible for presenting highlights, focus areas and the challenges to the leadership and client on the Monthly / Quarterly Business review.
  • Reimbursement/Payroll/Invoicing issues with Finance, utilizing the defined process and procedures.
  • Responsible for termination, orientation, conflict resolution and Employee engagement activities.
  • Compiled and analysed financial data, providing key insights to management that contributed to an increase in revenue.
  • Worked on several portals such as IQNavigator, Fieldglass, Provade, Prowand, Beeline, Job Diva, and Peoplesoft.

Education

Bachelor of Technology -

Hindustan College of Science & Technology
03.2016

Skills

  • Microsoft Office proficiency
  • Client engagement strategies
  • Account management
  • Leadership
  • Research expertise
  • Problem solving
  • Critical thinking

Timeline

Service Delivery Manager

Artech LLC
04.2024 - Current

HR Operations Manager

Talent4Health LLC
01.2022 - 07.2023

Human Resources Manager

ASK Consulting Inc.
04.2021 - 12.2021

HR Operations Lead

Artech LLC
02.2017 - 02.2021

Bachelor of Technology -

Hindustan College of Science & Technology