HR and Service Delivery professional with over 8 years of experience in client engagement, talent acquisition, and operations management across healthcare, IT, and financial services. Demonstrated success in leading cross-functional teams and optimizing delivery processes for Fortune 500 clients. Proficient in platforms such as Job Diva, Beeline, Fieldglass, and PeopleSoft to enhance workflows and monitor KPIs. Recognized for critical thinking and data-driven decision-making that fosters sustainable business growth.
Served as primary liaison between clients in banking sector and internal teams to assess hiring needs.
Cultivated strong, long-term client relationships through consistent service delivery.
Managed full interview process, including scheduling, candidate preparation, and timely updates.
Oversaw daily task execution, ensuring submissions, follow-ups, and documentation were completed promptly.
Collaborated closely with recruiting team to develop effective, tailored sourcing strategies.
Partnered with cross-functional teams to enhance operational efficiency.
Utilized Job Diva and Beeline platforms for job postings, submission tracking, and performance monitoring.
Proactively identified and resolved delivery bottlenecks to uphold service quality.