Amy Freeman
San Antonio
Summary
Knowledgeable Lead Learning Record Administrator with solid background in managing and organizing records for improved efficiency. Demonstrated ability to streamline document retrieval processes and ensure compliance with regulatory requirements. Proven track record of utilizing attention to detail and organizational skills to maintain accurate records and support continuous improvement.
Overview
30
30
years of professional experience
Work History
Lead Learning Records Administrator - LRC
Delta Air Lines, Inc
San Antonio, TX
07.1996 - Current
- Consistently making safety and security the number one priority
- Manage training records as a subject matter expert using SuccessFactors Learning Management System
- Collaborate with station leaders and local LRA by compiling, monitoring, and assisting with compliance reports for ACS and Cargo worldwide.
- Engage with station learning teams to translate the training dashboard and use the tool to help identify training gaps and trends.
- Partner directly with low performing stations to identify overdue training and resolve issues impacting station scores.
- Provide support to ACS Learning and Development as a member of the LRC deice team and projects
- Establish contact and work closely with ACS Learning project managers assigning training for new and seasonal stations.
- Foster relationships with business partner teams to streamline records processing workflows.
- Monitors day-to-day implementation of local cleanliness activities
- Collaborate with colleagues on projects to build the awareness of clean and compliance
- Generate reports to explain productivity, and areas business partner can improve at the local level
- Gather data through software on aircraft and facilities with on the spot audits
- Promote Delta Care Standards while building relationships with local business partner
- Increase customer satisfaction by delivering excellent customer service
- Local mentor to new hire training 2019
- Acknowledge and practice Delta's safety measures before and during COVID-19
- Manages quality communication both above wing and below wing
- Proactively implement service recovery initiatives during irregular operations
- TDY in New Orleans and Austin to support above wing as CSA and PSA
- Expert in Deltamatic, SNAPP and numerous ticketing and gate functions
- Assist in providing feedback and input on bids based on operational need
- Experience in Reservations holding positions in Global Ticketing Support, and Delta Cares Coordinator
- Care Fund Scholarship champion
- NBA Charters Coordinator
- Station mentor for new hires and transfers
- SAT Covid Test Coordinator, Environmental Coordinator, Ground Security Coordinator, LRA
Education
University of North Texas
Denton, TX01-1998
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University of Houston
Houston, TX12-1995
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North Harris College
Houston, TX12-1992
Skills
- Decision Making
- Ability to multitask
- Embraces diverse thinking styles
- Clear written and oral communication
- Microsoft Office
- Microsoft One Note
- Microsoft Excel
- Audit preparation
- Compliance monitoring
- Power BI
Timeline
Lead Learning Records Administrator - LRC
Delta Air Lines, Inc
07.1996 - Current
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University of Houston
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North Harris College
University of North Texas
Community Involement
- Relay for Life, San Antonio, TX
- Wreaths Across America, San Antonio, TX
- Habitat for Humanity, San Antonio, TX
- Promise Team SAT Airport, San Antonio, TX
- Polar Plunge, Minneapolis, MN