Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Pamela Couch

Boonville,MO

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead with 2 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

40
40
years of professional experience

Work History

Team Lead/Records and Mailing

Shelter Insurance
01.2021 - Current
  • Training new employees in the CWS area.
  • Handling work from our people resources area.
  • Keeping things running smoothly when our supervisor is gone.
  • Cross Training with the other areas in our department.
  • Still working with the daily work of CWS.
  • Taking on any tasks that I am asked to do to help with a smooth operating process in our department.

Records and Mailing Specialist/Records and Mailing

Shelter Insurance
10.2006 - 01.2021
  • Processing incoming mail to ensure it gets handled in a timely manner and making sure all information is correct.
  • Scanning the mail daily to get into the computer system.
  • Data entry putting all of the information into the correct files.
  • Importing CD's and Flash Drives to the claim in order for the adjuster to handle their claims in a timely manner.

Clerical Assistant/PIP Claims

Shelter Insurance
02.1998 - 10.2006
  • Streamlined office processes by organizing and maintaining efficient filing systems.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Provided exceptional customer service, addressing client concerns promptly and professionally.
  • Collaborated with other clerical staff on special projects, improving overall office performance.
  • Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.

Claims Control Clerk/Life Company

Shelter Insurance
07.1984 - 02.1998
  • Streamlined workflow processes by collaborating with team members to identify areas of improvement and implement solutions.
  • Handled the incoming claims to make a smooth process for the examiners to pay the claims in a timely manner.
  • Responsible for mailing out the correspondence and checks to our claim holders for the examiners.

Education

Business

Southwest Baptist University
Bolivar, MO

Business

Boonville R 1 High School
Boonville, MO
05.1982

Skills

  • Schedule Management
  • Quality Control
  • Decision making
  • Task prioritization
  • Team building
  • Problem solving
  • Organizational skills
  • Effective communication
  • Time management

Additional Information

I volunteer at my church on Wednesdays as a teacher at Team Kids. This is a discipleship for children to learn about the bible and ways to be good members of the world we live in. I also work the nursery on a regular basis at church. I enjoy the opportunity to work with children and to be an active member of my church.


I was an active member of the Boonville Eagles Club for 3 years and held the office of Chaplin, Trustee, Vice President and President. I was responsible for organizing events such as the State Presidents visits and many benefits that were held for members of our community.


I am reliable and very prideful of my work and the impression it makes on the company as a whole.

Timeline

Team Lead/Records and Mailing

Shelter Insurance
01.2021 - Current

Records and Mailing Specialist/Records and Mailing

Shelter Insurance
10.2006 - 01.2021

Clerical Assistant/PIP Claims

Shelter Insurance
02.1998 - 10.2006

Claims Control Clerk/Life Company

Shelter Insurance
07.1984 - 02.1998

Business

Southwest Baptist University

Business

Boonville R 1 High School
Pamela Couch