Matthew Herd
Athens,GA
Summary
Highly adaptive team leader known for successfully managing multiple priorities and teams. Expert in following detailed directives with distinguished history of maximizing productivity. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with boutique service and unparalleled attention to detail.
Overview
8
8
years of professional experience
Work History
Records Team Lead
ClearStar, Inc.
01.2022 - 05.2024
- Trained, onboarded, and managed performance of twenty-two remote employees.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased team's daily output by 30% after creating a productivity tracking system and identifying strengths and weaknesses.
Level II Records Specialist
ClearStar, Inc.
08.2019 - 12.2021
- Raised performance standards through daily processing of 200-250 criminal records and 25-30 support tickets.
- Collaborated with cross-functional teams to develop best practices for records retention and disposal policies.
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
Level I Records Specialist
ClearStar, Inc.
02.2018 - 07.2019
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Ensured accurate recordkeeping by regularly auditing and updating profile information.
- Identified and implemented processing methods that streamlined workflow and increased efficiency of proprietary software.
Consulting Specialist
UPS
01.2016 - 01.2018
- Provided administrative support to a team of ten business analysts.
- Cut project implementation rates by 40% through development of automated SharePoint Designer workflows.
- Strengthened collaboration with internal partners by facilitating daily and weekly departmental calls.
Education
No Degree -
Georgia Gwinnett College
Lawrenceville, GAHigh School Diploma -
Dacula High School
Dacula, GASkills
- Attention to Detail
- Coaching and Mentoring
- Customer Focus
- Documentation And Reporting
- Key Performance Indicators
- Operations Management
- Overtime Management
- Performance Monitoring
- Production Monitoring
- Regulatory Compliance
- Schedule Management
- Teamwork and Collaboration
Timeline
Records Team Lead
ClearStar, Inc.
01.2022 - 05.2024
Level II Records Specialist
ClearStar, Inc.
08.2019 - 12.2021
Level I Records Specialist
ClearStar, Inc.
02.2018 - 07.2019
Consulting Specialist
UPS
01.2016 - 01.2018
No Degree -
Georgia Gwinnett College
High School Diploma -
Dacula High School
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