Kate Gross
Healthcare
North Tonawanda,NY
Summary
Professional with strong background in managing a medical records and health information systems. Adept at ensuring data accuracy, maintaining confidentiality, and adhering to compliance standards. Strong team player with focus on collaboration and achieving results. Reliable and adaptable, skilled in electronic health records (EHR) management, coding, and data entry.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Medical Records Team Lead
Dent Neurologic Institute
03.2016 - 10.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Evaluated customer needs and feedback to drive product and service improvements.
Billing and Office Clerk
Practice Management Center
04.2009 - 03.2014
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Improved overall reporting quality by working closely with the clinical team to ensure accurate and complete documentation.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
Medical Office Clerk
Buffalo Spine and Sports Medicine
06.2007 - 09.2008
- Provided exceptional customer service while handling front desk duties such as greeting visitors, checking IDs, guiding them through the registration process.
- Aided in enhancing patient care with prompt retrieval of necessary records for physician review during appointments.
- Served as a liaison between patients and doctors by communicating questions or concerns clearly while maintaining professionalism at all times.
- Maintained strict confidentiality standards when discussing sensitive matters with patients or other healthcare professionals.
- Assisted in billing tasks by accurately inputting data into the electronic health record system, reducing errors and delays in payment processing.
- Supported physicians in providing quality care through precise documentation of medical histories, test results, and medications.
Education
Associate of Arts - Arts And Humanities
Niagara County Community College
Sanborn, NY 09.2011 - 06.2014
No Degree - Early Childhood Education
Niagara University
Niagara Falls, NY 09.2009 - 06.2010
Skills
Attention to detail
Conflict resolution
Customer focus
Performance monitoring
Schedule management
Complaint resolution
Employee training
Task delegation
Relationship Building
Workflow management
Team motivation
Timeline
Medical Records Team Lead
Dent Neurologic Institute
03.2016 - 10.2024
Associate of Arts - Arts And Humanities
Niagara County Community College
09.2011 - 06.2014
No Degree - Early Childhood Education
Niagara University
09.2009 - 06.2010
Billing and Office Clerk
Practice Management Center
04.2009 - 03.2014
Medical Office Clerk
Buffalo Spine and Sports Medicine
06.2007 - 09.2008
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