Lisa Smith
Prosperity
Summary
Detail-oriented Medical Records Lead with a proven track record in regulatory compliance and quality assurance. Skilled in database administration and team collaboration, ready to support healthcare operations and enhance patient satisfaction.
Overview
11
11
years of professional experience
Work History
Medical Records Lead
Majestic Care Beckley
105 Eisenhower Dr Beckley
09.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
Physician Suspension Coordinator
Raleigh General Hospital
Beckley
07.2015 - 03.2020
- Managed patient records using electronic health record systems effectively.
- Ensured compliance with healthcare regulations and standards consistently.
- Communicated effectively with staff members, colleagues and other healthcare providers.
Education
Associate of Science - Health Care Management
University of Tennessee
Knoxville, TN08-2016
High School Diploma -
Woodrow Wilson High School
WV05-1985
Skills
- EHR management
- Data entry
- Compliance monitoring
- Customer support
- Database administration
- Healthcare communication
- Patient record management
- Quality assurance
- Team collaboration
- Problem solving
- Attention to detail
- Adaptability to change
- Innovative thinking
- Training & Development
- Organizational skills
- Public speaking
- Multitasking
Timeline
Medical Records Lead
Majestic Care Beckley
09.2020 - Current
Physician Suspension Coordinator
Raleigh General Hospital
07.2015 - 03.2020
Associate of Science - Health Care Management
University of Tennessee
High School Diploma -
Woodrow Wilson High School