Lois Starnes
Locust,NC
Summary
Strong organization and research skills with strong teamwork and interpersonal skills. Detail oriented and self-motivated. Dedicated Team Leader with expertise in quality assurance initiatives and issue resolution. Proficient with project management. Sets example for work ethic, punctuality and quality.
Overview
25
25
years of professional experience
Work History
Team Lead/Medical Records Analyst
DeMayo Law Offices
04.2018 - 01.2024
- Communicate frequently with clients, attorneys, insurance adjusters, and medical providers
- Investigated facts to obtain relevant information necessary to determine causation, damages, and extent of injuries
- Contacting medical providers regarding client's treatment progress
- Verifying bill vs paid balances
- Ordering, reviewing, and summarizing medical records
- Ensured all files are organized, completed, and ready for attorneys to review
- Prepare demand letter and packages to insurance companies
- Experienced in case management software systems
- Training incoming and current medical analyst on a variety of tasks.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Created and updated case management and client account databases.
Billing Specialist
Wells Chiropractic
Charlotte, NC
03.2016 - 04.2018
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Input statement information, reconciled accounts and resolved discrepancies.
- Provided support to other departments within the organization as needed.
- Investigated and resolved issues to maintain billing accuracy.
- Gathered information to produce accounts payable reports for review.
- Answered customer inquiries regarding billings, payments, account status.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Checked claims coding for accuracy with ICD-10 standards.
- Maintained accurate records of collections, adjustments and denials in the system.
- Reviewed legal claims for accuracy and issues.
Office Manager/Certified Chiropractic Assistant
Chirolina Chiropractic
Charlotte, NC
12.2010 - 04.2018
- Same duties during my first stint with this employer
Home Health
Neighborhood Nurses
Monroe, NC
11.2007 - 12.2010
- Performed light housekeeping tasks such as changing bed linens, washing dishes and vacuuming carpets.
- Maintained clean and well-organized environment for client happiness and safety.
- Administered prescribed medications under direction from physician.
- Monitored vital signs and reported any changes to supervising nurse.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Transported clients to medical appointments and other destinations.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted clients with bathing, dressing and incontinence care.
- Maintained a clean, safe environment for the client in the home or community setting.
- Checked patients' pulse, temperature and respiration.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Office Manager/Certified Chiropractic Assistant
Chirolina Chiropractic
Charlotte, NC
01.2001 - 12.2005
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Created receiving reports and updated vendor balance sheets to record accounts payable.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
- Maintained historical records by microfilming and filing documents.
- Assisted with year-end closing tasks including preparing journal entries.
- Input statement information, reconciled accounts and resolved discrepancies.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Investigated and resolved issues to maintain billing accuracy.
- Gathered information to produce accounts payable reports for review.
- Worked closely with patients to discuss payment arrangements when needed.
- Answered customer inquiries regarding billings, payments, account status.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Checked claims coding for accuracy with ICD-10 standards.
Office Manager
Acousti Engineering
Charlotte, NC
07.1999 - 12.2000
- Produced thorough, accurate and timely reports of project activities.
- Managed office budget to handle inventory, postage and vendor services.
- Maintained filing system for records, correspondence and other documents.
- Kept permits, logs and isolation tags up to date.
- Performed basic calculations and tabulations of technical data.
- Maintained records of all engineering activities performed by the team members.
- Organized, analyzed and prepared technical data reports.
- Gathered and modeled information for use by project leaders
Education
Skills
- Medical terminology
- Word
- HIPPA Compliance
- Excel
- DBConsultants
- Autum8
- Medisoft
- Quickbooks
- Electronic Health Records
- Litify
- Epic
- Needles
- Schedule Management
- Coaching and Mentoring
- Contract Preparation
- Payment Posting
- Medical Billing and Collections
- Coding Proficiency
- HIPAA Compliance
- Data Analysis
- Billing and Invoicing
Timeline
Team Lead/Medical Records Analyst
DeMayo Law Offices
04.2018 - 01.2024
Billing Specialist
Wells Chiropractic
03.2016 - 04.2018
Office Manager/Certified Chiropractic Assistant
Chirolina Chiropractic
12.2010 - 04.2018
Home Health
Neighborhood Nurses
11.2007 - 12.2010
Office Manager/Certified Chiropractic Assistant
Chirolina Chiropractic
01.2001 - 12.2005
Office Manager
Acousti Engineering
07.1999 - 12.2000