Amy Fudala
Ithaca
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Of House Manager, Server, Bartender
Thompson and Bleecker
Ithaca
03.2025 - 04.2025
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Promoted a positive work environment by encouraging collaboration among team members.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Monitored dining room cleanliness and tidiness at all times.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Implemented policies and procedures to enhance efficiency and improve customer experience.
- Utilized POS systems to streamline transactions and generate reports.
- Monitored inventory levels of front of house supplies and placed orders as necessary.
- Trained front of house staff in customer service excellence and operational procedures.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Front of House Manager
Seven of Jazz Lounge
Ithaca
09.2022 - 04.2025
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Promoted a positive work environment by encouraging collaboration among team members.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Responsible for ordering supplies necessary for front-of-house operations.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Monitored dining room cleanliness and tidiness at all times.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Provided support to servers when needed during busy periods or peak hours.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Processed payments from customers using various payment methods.
- Checked quality of food before it was served to customers.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Handled guest complaints professionally and efficiently.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Resolved customer complaints in a professional manner.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Interviewed, hired and trained new employees.
- Coached and developed team members to support employee growth and development.
- Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
- Utilized POS systems to streamline transactions and generate reports.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved problems or concerns to satisfaction of involved parties.
Temporary Part-time Server
The Regent Lounge at Cornell University
09.2021 - 12.2022
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and promptly.
- Maintained records of transactions made during shift as required by law or company policy.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare the dining area for the next customers.
- Stay informed about daily specials, new menu items, and promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for the consumption of alcoholic beverages by checking identification.
Server/Bartender
Le Café Cent-Dix
Ithaca
05.2019 - 11.2021
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and promptly.
- Upheld high standards of sanitation, following health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Stay informed about daily specials, new menu items, and promotions.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Made friendly conversation with customers to provide an enjoyable bar experience.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Server/Hostess/Housekeeper
Argos
Ithaca
02.2019 - 03.2020
- I started at Argos Warehouse as a hostess. For that, I would meet guests at the door, check their IDs, and direct them to the bar or any couch they wished to sit on.
- I then moved up to serving, which entailed greeting guests once they had been seated, answering any questions they might have, and taking their orders.
- Once the drinks were made, I took them to the guests. After a few minutes or sips of their beverages, I would check to see how things were tasting and that everyone was happy.
- I then went to work at Cent-dix full-time at night and came back to Argos during the daytime as a housekeeper.
- My housekeeping duties included wiping down all surfaces, cleaning from the top of the bathroom to the bottom.
- Replenishing anything needed in rooms, changing beds, and taking care of any garbage, vacuuming, and mopping.
Dental Assistant
DR. SHAW
Elmira Heights
09.2016 - 01.2020
- I used to intern here, and now I fill in when they need it.
- I typically don't chairside assist the dentist.
- I will usually clean the laboratories and the instruments.
- Bring patients back to the rooms, etc.
- I do know how to assist the dentist chairside.
- Kept accurate records of dental treatments provided for each patient's visit.
- Assisted the dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Maintained a neat, clean, and organized environment throughout the office.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Ensured compliance with infection control policies and procedures.
- Provided support services such as stocking rooms with supplies, cleaning trays, and changing linens between patients.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Sterilized instruments according to established guidelines and protocols.
- Prepared dental materials such as amalgam, composite resin, impression material, and cements for use by the dentist.
- Reviewed patient charts before visits to ensure that all relevant information was available for the doctor's review.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Sanitized equipment, cleaned treatment rooms, and restocked supplies after each patient's treatment to maintain cleanliness and prepare for the next patient.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Assisted the dentist during examinations by retracting the patient's cheeks and tongue.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Dermatology Office Assistant
Dermatology Associates of Ithaca
Ithaca
09.2017 - 12.2018
- Maintained an organized filing system of paper documents and electronic files.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered phone calls and directed them to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained confidentiality of sensitive information and documents.
- Answered telephones, directed calls, and took messages.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Typed, formatted and edited correspondence and other documents.
- Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
- Coordinated with insurance companies regarding payment issues.
- Verified insurance coverage prior to scheduling appointments.
- Completed paperwork related to insurance billing processes.
- Coordinated with insurance companies for repair approvals.
- Greeted incoming patients and verified insurance information.
- Verified insurance eligibility prior to processing claims.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Server
Junebar
Watkins Glen
06.2018 - 08.2018
Server/Bartender
Nickel's Pit BBQ
Watkins Glen
06.2016 - 08.2018
- Nickel's is owned by the same person who owns the Rooster fish Brewing Pub so they trained me on the bar and to serve at Nickel's as well.
- They also trained me on the bar!
Housekeeper
- I did house keeping on the side with another friend of mine who had her own cleaning business, we would go to our clients homes and do general cleaning and upkeep like, dusting, cleaning bathrooms, sweeping, vacuuming etc.
- My friend eventually grew tired and wanted to rid herself of the business so I took over until she moved out of the area.
Education
High school diploma -
Odessa High School
Odessa, NY06.2016
Skills
- Highly efficient
- Works well under pressure
- POS operation
- Inventory management
- Event coordination
- Team collaboration
- Customer service
- Conflict resolution
- Time management
- Employee training
- Effective communication
- Problem solving
- Training and mentoring
- Employee scheduling
- Menu design
- File organization
- Medical records management
- Insurance eligibility verifications
- Problem assessment
- Communication skills
- Adaptability
- Quality assurance
- Operational efficiency
- Payment processing
- Appointment scheduling
- Project management
- Patient charting
- Organizing and categorizing
- Spreadsheet creation
- Schedule management
Certification
CPR Certification
Timeline
Front Of House Manager, Server, Bartender
Thompson and Bleecker
03.2025 - 04.2025
Front of House Manager
Seven of Jazz Lounge
09.2022 - 04.2025
Temporary Part-time Server
The Regent Lounge at Cornell University
09.2021 - 12.2022
Server/Bartender
Le Café Cent-Dix
05.2019 - 11.2021
Server/Hostess/Housekeeper
Argos
02.2019 - 03.2020
Server
Junebar
06.2018 - 08.2018
Dermatology Office Assistant
Dermatology Associates of Ithaca
09.2017 - 12.2018
Dental Assistant
DR. SHAW
09.2016 - 01.2020
Server/Bartender
Nickel's Pit BBQ
06.2016 - 08.2018
Housekeeper
High school diploma -
Odessa High School