Amy Gadoury
Burlington,NC
Summary
Dynamic retail professional with a proven track record at TJMaxx, excelling in customer service and operational efficiency. Recognized for attention to detail and teamwork, I effectively trained new staff and implemented strategies that enhanced customer loyalty and streamlined processes, contributing to a positive shopping experience.
Overview
11
11
years of professional experience
Work History
Textile Hanger (Temp)
Goodwill Industries
Burlington, NC
05.2024 - 11.2024
- Organized merchandise on hangers to enhance store presentation and accessibility.
- Assisted in maintaining cleanliness and orderliness of work area to ensure safety standards.
- Collaborated with team members to efficiently process incoming donations for timely display.
- Sorted clothing items by size, type and color to streamline inventory management and customer access.
- Adapted quickly to varying tasks while learning operational procedures and safety protocols.
Cashier/Fitting Room Associate
TJMaxx
Burlington, NC
08.2021 - 04.2024
- Processed customer transactions accurately and efficiently to enhance checkout experience.
- Maintained organized and visually appealing merchandise displays to support sales efforts.
- Assisted in training new cashiers on operational procedures and customer service best practices.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and loyalty.
- Collaborated with team members to streamline checkout processes, reducing wait times.
- Implemented promotional strategies to boost sales during peak shopping periods.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Assisted customers in fitting room selections, enhancing overall shopping experience.
- Maintained cleanliness and organization of fitting room area to ensure optimal customer satisfaction.
- Implemented effective strategies to improve fitting room workflow and reduce wait times.
Cashier
Marshalls
Burlington, MA
09.2018 - 06.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances during shifts.
- Assisted in training new staff on checkout procedures and customer service protocols.
- Resolved customer inquiries and concerns to enhance shopping experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced customer loyalty by participating in rewards program enrollment.
Cashier
Bed Bath & Beyond
Burlington, MA
08.2018 - 08.2020
- Implemented loss prevention strategies to minimize shrinkage at register stations.
- Collaborated with team to streamline checkout processes, reducing wait times for customers.
- Managed inventory replenishment on sales floor, ensuring product availability for customers.
- Provided feedback to management on operational improvements and customer preferences.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer loyalty by participating in rewards program enrollment.
Barista Shift Supervisor
Dunkin' Donuts
Burlington, MA
05.2014 - 09.2018
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new baristas on equipment usage and customer service standards.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Maintained cleanliness and organization of work areas in compliance with health regulations.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Monitored food inventory and supplies to prevent waste.
Education
No Degree - Computer Graphics
North Shore Community College
Lynn, MAHigh School Diploma -
Warwick Veterans Memorial High School
Warwick, RI06-2002
Skills
- Reliable and consistent
- Attentive to detail
- Teamwork and collaboration
- Multitasking Abilities
- Excellent communication
- Organizational skills
Timeline
Textile Hanger (Temp)
Goodwill Industries
05.2024 - 11.2024
Cashier/Fitting Room Associate
TJMaxx
08.2021 - 04.2024
Cashier
Marshalls
09.2018 - 06.2021
Cashier
Bed Bath & Beyond
08.2018 - 08.2020
Barista Shift Supervisor
Dunkin' Donuts
05.2014 - 09.2018
No Degree - Computer Graphics
North Shore Community College
High School Diploma -
Warwick Veterans Memorial High School